New York Safety CouncilNew York Safety Council provides 100% online driver safety courses, including defensive driving and driver education approved by the New York State Department of Motor Vehicles (NYS DMV). We make it simple for learners to meet licensing requirements, reduce points from their driving record and save on car insurance.
New York Safety Council (newyorksafetycouncil.com) has 369 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Showing 63 reviews with 1 star · Clear filters
William B.
Setup with the biometrics was complicated and finicky, and delayed initiation of the course.
Response from New York Safety CouncilJul 24, 2026
Hi William, thank you for your honest feedback. We're truly sorry your experience didn't meet expectations — we take this seriously. Our team is reviewing your comments and will work to address these concerns. We appreciate you letting us know.
Valued C.
It didn’t work. I had a problem the first day and I contacted you and you wouldn’t give me your money back, so I’m definitely not recommending you to anyone ever. I took it somewhere else and it was working and easy to use. This was my worst user experience.
Response from New York Safety CouncilJul 24, 2026
Hi there, thank you for your patience. Your refund has been processed — please allow 3–5 business days for it to appear in your bank account. Please note that timing may vary depending on your financial institution and any processing delays on their end. We sincerely apologize for any inconvenience this caused.
Ellen C.
I was only about an hour into the course when it got stuck. It told me I completed the section, but no matter what I tried, it wouldn't progress me to the next section. Customer Service was no help. They couldn't bump it or whatever to force it to continue, so I requested a refund. They didn't refund me the whole amount. I found another site and was able to successfully complete the course without having to take those tricky questions you need to answer correctly or pay extra to retake it.
Response from New York Safety CouncilJul 24, 2026
Hi Ellen, thank you for your review! We appreciate your feedback and look forward to serving you again.
Shanta S.
My insurance company do not accept it and it says DMV approved so I got robbed with you guys because Progressive is saying it’s not DMV approved to New York State
Response from New York Safety CouncilJul 24, 2026
Hi Shanta, thank you for sharing your experience and we are truly sorry that your insurance provider did not accept the certificate. We do want to clarify that we are a DMV-approved provider — you can verify our listing on the official DMV website. Unfortunately, insurance companies do reserve the right to accept or decline completion certificates, and that is something outside of our control. We're sorry if that was not made clear, and we always encourage our students to confirm acceptance with their insurance provider prior to purchasing. Again, we sincerely apologize for the frustration this caused.
Rebecca R.
I was unable to get the program. I purchased twice I followed up by phone after going to my bank to try and cancel the purchase. No response. So I spent $64.and have not received anything I will gladly take the course but was not able to proceed after the purchase
Response from New York Safety CouncilJul 21, 2026
Thank you for reaching out, Rebecca. We sincerely apologize for the trouble you experienced — we've gone ahead and refunded the duplicate purchase, and we've also sent you an email to help get you started with the course. We hope this makes things right and that you're able to enjoy the program!
Waheed K.
you are keep increasing fee. I paid you for your service but invain. Please refund my fee or arrange certificate so I use it.
Response from New York Safety CouncilJul 20, 2026
Thank you for your feedback, Waheed. We're truly sorry to hear you're disappointed with the pricing and that the experience didn't meet your expectations. We sincerely apologize for any frustration this has caused, and we take all feedback seriously as we work to provide value to our customers.
Susan C.
The program was not only boring, it was deeply flawed. First of all, it was difficult to use, because the screen kept freezing. I had to go into incognito mode. And I frequently had to refresh to get the program to continue. In addition, the questions were not always compatible with the lessons. Sometimes the answers were in the next section! (Like how many points for failing to have a child properly restrained.) Other times, the wrong words were used (like at least twice saying the black and white regulation signs -- like speed limits -- were "horizontal" rectangles). Then, at completion, instead of just coming out and saying that the certificate would be mailed within 14 days (I had to go into "chat" to get that information), it tries to sell you a rush order for $14.99. RUDE! And then it tries to get you to change insurance carriers. All instead of just telling you when you'll get the certificate and letting you leave. I would not recommend this course.
Response from New York Safety CouncilJul 20, 2026
Thank you for the detailed feedback, Susan. We sincerely apologize for the issues you encountered — from the technical glitches to the confusion around certificate delivery and the post-course advertising. Your comments raise valid points and we're sorry the experience fell short of expectations. We take all feedback seriously and use it to continually improve our courses and user experience.
Amanda F.
My wife can't get past the voice recording and there appears to be no one that can help you. She's been trying to complete this stupid course for over a week now but can't get past the voice recording
Response from New York Safety CouncilJul 20, 2026
Thank you for reaching out, Amanda. We're so sorry to hear your wife has been unable to complete the course due to the voice recording step — especially after more than a week of trying. This is absolutely not the experience we want. Your concern has been escalated internally and a member of our team will be reaching out directly to help resolve this. We appreciate your patience.