New York Safety CouncilNew York Safety Council provides 100% online driver safety courses, including defensive driving and driver education approved by the New York State Department of Motor Vehicles (NYS DMV). We make it simple for learners to meet licensing requirements, reduce points from their driving record and save on car insurance.
New York Safety Council (newyorksafetycouncil.com) has 369 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Showing 63 reviews with 1 star · Clear filters
Abel
system wasn’t able to recognize my voice. couldn’t do my course
Response from New York Safety CouncilJul 24, 2026
Hi Abel, we are sorry about the trouble you experienced with the course. We have gone ahead and reset it for you, which provides you with a brand new version of the product. Please log in to try again. If you have any further issues, please email us at [email protected] and we will be happy to help!
Jo J.
If you fail a question it shouldn't be where you have to start all over again. It should just be retake that same chapter and not start from ground zero.
Response from New York Safety CouncilJul 24, 2026
Hi Jo, thank you for your honest feedback. We're truly sorry your experience didn't meet expectations — we take this seriously. Our team is reviewing your comments and will work to address these concerns. We appreciate you letting us know.
Marvin G.
Don't like if I get answers wrong, I have to start over and pay again. Did it live and got a couple of answers wrong but my instructor explained it to me and I still received certificate.
Response from New York Safety CouncilJul 24, 2026
Hi Marvin, thank you for your feedback. We're sorry to hear about your frustration with the quiz format. We do want to let you know that our course offers unlimited retakes — you are welcome to retry any quiz as many times as needed until you pass. We understand it can be discouraging to start again, but this is a state requirement we must adhere to in order to validate course completion. We appreciate your patience and hope this clarification helps!
Jimmy S.
Your program sucks for verification I will never again try your program. And they don’t refund !
Response from New York Safety CouncilJul 24, 2026
Hi Jimmy, thank you for reaching out and we sincerely apologize for the inconvenience you experienced. We always aim to assist our students as much as possible before processing a refund, but we absolutely do offer refunds. If you would like to proceed with a refund instead, we can make that happen — please allow 3–5 business days to see that reflected on your end. Again, we are truly sorry for any frustration this caused.
Dena I.
I told this once. It was the most boring session that I've used for defensive driving. No interaction. Also this time, there were problems with signing in, which I usually don't have a problem with. I will not use New York safety councils course again.
Response from New York Safety CouncilJul 24, 2026
Hi Dena, thank you for your honest feedback. We're truly sorry your experience didn't meet expectations — we take this seriously. Our team is reviewing your comments and will work to address these concerns. We appreciate you letting us know.
Thomas S.
Never got the certificate it’s been 7 weeks. Thanks for nothing
Response from New York Safety CouncilJul 24, 2026
Hi Thomas, we sincerely apologize for the inconvenience. We have gone ahead and submitted a request to have a new certificate sent out to you as an expedite. You will be hearing from us shortly to confirm your mailing address and ensure everything gets to you as quickly as possible. Thank you for your patience.
Shanon R.
Took way too long to refund me my $28
Response from New York Safety CouncilJul 24, 2026
Hi Shanon, we are sorry about the inconvenience. Your refund has been processed on our end — please allow 3–5 business days to see that reflected in your account. Please note that the timing may vary slightly depending on your financial institution. We sincerely apologize for any delay and appreciate your patience.
Customer
Certificate from course was not immediately available. It has been several weeks now and I still do no have it. I was unable to get the discount on my insurance because of it and I paid for the class on top of that. A refund would be appreciated.
Response from New York Safety CouncilJul 24, 2026
Hi there, thank you for reaching out. We wanted to let you know that certificates must be mailed out — we are not permitted to provide digital copies as this is a state requirement. We have sent you an email to confirm your mailing address so we can get your certificate sent out to you as soon as possible. Thank you for your patience!