newyorkgroceryReviews of newyorkgrocery.com

Response from newyorkgroceryJun 26, 2015

We sincerely apologize for the issues that you have had with your order, We are currently investigating them and will update you shortly. We assure that you that if a refund is due you will be refunded. update: The refund was already processed before the customer posted this review....

Response from newyorkgroceryMar 1, 2015

Emily, We sincerely apology for the mistake in your order. Someone from our dispatch team will call you shortly to sort this out. Update: The wrong products were switched with something that was acceptable by the customer.

Response from newyorkgroceryDec 16, 2014

We are quite surprised to see a negative review for about a service that was never completed because the delivery address provided was in accurate. Let us explain more. You claim “some of the items I ordered were out stock!” We sincerely apologize for the inconvenience out of stocks can cause. Before dispatching your order we attempted to call you twice on the number you provided to offer you substitutes for the out of stock items. You always had an option to refuse the substitution. In this case you never responded to either of our calls. We waited for 30 minutes before dispatching your order with the substitutes; Customers still would have an option to refuse the substitutes and we would have refunded the for the items refused. You claim “...after hours of waiting delivery guy DOES NOT ring the buzzer... But calls my phone, that I had in the other room... But still did not ring the buzzer!” The delivery address provided to us stated that the APT number was “APT $”. Our delivery person was not able to find any buzzer with “$” sign on it so he had to call you, we attempted to call you on the phone provided us. We don’t believe it’s our fault that your phone was in the other room. Our delivery person waited at your unanswered door for 20 minute before moving on to the next delivery on his schedule. As per our conversation we did attempt to make a second delivery but due to ongoing protests on the street the roads were block and our delivery vehicle could not make it to your place. Again we tried to call you to explain the situation and reschedule the delivery but we got your voicemail again. Below is the link to the NYC Protest http://www.nytimes.com/2014/12/14/nyregion/in-new-york-thousands-march-in-continuing-protests-over-garner-case.html?_r=0 We are sorry for the kind of experience you had, In this case we made every attempt possible to deliver your order and communicate. We certainly cannot do much when delivery address is inaccurate, customer does not answer the phone.

Response from newyorkgroceryFeb 7, 2014

Kevin, We apologize for the kind of server you received. We would like to know what happened. Please email us at [email protected] we look forward to work with you and fix our shortcomings.

Response from newyorkgroceryFeb 7, 2014

James, We are sorry for not delivering your order in time. We checked on what happened that day and why, one of our trucks servicing the delivery area broke-down. Rerouting another vehicle took a little longer which caused serious delays in delivery time. We try our best to delivery on time but cannot do much when we have to deal with unforeseen reason such weather, traffic or Mechanical breakdown. We also understand that in any case you should have been provided a honest timeline for which we apologize. To fix this issue and ensure that this doesn't happen again we have retrained our staff to provide actual timelines. We would like to have you as our customer and ask for another opportunity to show you our commitment. [email protected]