Paul
The 1 star is purely for the company's…
The 1 star is purely for the company's complete disinterest and total lack of response. I have been buying bagels form this company regulary for some years and while I accept there can be the odd misshaped bagel and not totally consistent product recently I had some in a packet that were a lot lot smaller than acceptable, could have easily been in a bagel thins pack. The company have a process to report this on their website but 2 messages were complete ignored, hence this review. UPDATE - since the review I have received a letter and all is now good but don't quite understand why it took this long to respond and if it was the review that prompted the communication?