Kyland J.
The ring looks amazing!
The ring looks incredible. Thank you so much my future fiancée is going to love it! The only reason I had to give to a 4 was the customer service while polite wasn’t consistent in email reminders. I was informed when I purchased the ring that I would receive emails stating when the ring was ready and when it would be be shipping out. I emailed support and they informed me that the ring would be ready to depart on a Wednesday and that I will receive tracking information as well. Come Friday I hadn’t seen anything so I emailed again and they let me know that the ring was in transit and that they forgot to send me the email with tracking info. The wait time for the ring is more like a 4 to 5 week process which I can understand by looking at how beautiful the ring I received is. Thanks again for the ring and there’s definitely a chance I may do business here again.
Response from New World DiamondsNov 26, 2019
Hi Kyland, Thank you for taking the time to share your feedback. At NWD we pride ourselves on delivering the highest quality of diamonds, finished jewelry, and overall customer service. We apologize for the email communication delay. We are pleased you are happy with the ring, and hope when you are looking to purchase again you will reach out to us first. All the best, Team NWD




