Kathryn
Poor quality workmanship!
I purchased a white diamond pinky ring in Nov. 2019. Last week, July 2021, I went to put on my ring and of the 2 largest diamonds was gone! Was a pavé setting so no prongs to deal with…safest setting. I have 2 genuine diamond rings purchased in the 1960s that have every single diamond in them today…50 years! This pinky ring is now USELESS IN 2.5 YEARS!!! Unprofessional workmanship done here at World Diamonds. Sent them an email about the quality of their work & a picture of the ring with missing stone… haven’t heard back from them yet! And probably won’t. So unhappy doing business with them.
Response from New World DiamondsJul 19, 2021
Hi Kathryn, I totally understand being upset. I do show that a reply was sent to you the same day. Our customer service person wrote about sending you a return shipping label. Your email may have went to junk or spam folders and by searching for it under ticket 9369, you should find it. I assure you that we do our best to take care of our customers and want them to enjoy their jewelry items and experience with us. Please reply back on the email or call us, 877-653-2250 (M-F / 9-5 EST) All the best, Tina




