New World DiamondsReviews of newworlddiamonds.com

Amazing customer service and stellar product. After ordering a pair of earrings Tina and team bent over backwards to ensure that my highest of expectations are met. Going as far to ensure shipping arrived just in time. Making the experience an excellent one.

As this was a big purchase for me I was understandably nervous and did a ton of research before finding a site to order from. Even after I found something I wanted to order, it took me a week or two to even give them a call over the phone to get more information and confirm that everything was legit. I spoke to a girl named Tina who was incredibly helpful - she took the time to explain everything to me including diamond categorization and grading, shipping, duties, etc and helped me far more than any other stores I had called/considered. I finally went ahead and made the purchase and have no regrets - the site has great deals and with customer service reps like Tina who are patient, friendly, and knowledgeable I will absolutely be a repeat customer.

Love the variety of colors offered. Diamonds are affordable compared to other companies available. Customer Service is very helpful and willing to work with you.

I purchased a very high quality.66 Caret stone, along with what should have been a 6 prong solitaire engagement setting, as well as the matching wedding band. I received the rings in a timely manner and was extremely pleased with the quality and sturdiness of both rings. Only issue was the engagement ring was 4 prong. I immediately called and talked with Tina. We reviewed the pictures shown for the setting, and agreed that it should be 6 prongs. She talked quickly with her team, and they agreed that it wasn’t what I expected, and asked that I return it so they could fix it and also determine what happened. She sent me a 2day fedex label, and promised to turn it around in 3-4 days. They did it in 3 day, with 2 day fedex back to me - no cost! Got it today. It was perfect. I encourage anyone to think about purchasing a somewhat smaller, but higher quality stone while staying within their budget. The sparkles are unbelievable! And what caused the problem? I asked Tina. Turns out they have a policy that rings below.75 caret automatically get 4 prongs. However it wasn’t stated on their website. They immediately adjusted their website to properly inform their customers. Not many companies stand behind their product like this, while selling at about 1/2 what a retail jewelry store would sell a comparable ring. I highly recommend New World Diamonds.

Placed my order with no problems and received confirmation. Ring arrived in about 3-4 days.

My earrings came beautifully wrapped.

Quick Delivery. I thought it would take 2-3 weeks, but I got it in a week.

Diamonds studs look fantastic