New World Diamonds Reviews | Read Customer Reviews of newworlddiamonds.com

New World Diamonds Reviews | Read Customer Reviews of newworlddiamonds.com

New World Diamonds reviews

499 approved reviews, newest moderated first

Patricia S.
Jul 28, 2021
The ring is beautiful exactly what I…
The ring is beautiful exactly what I wanted.However when it was delivered apartment two it’s not on the first floor and that’s where they rang bell. I had to have it sent to the FedEx store near my house and I picked it up there.
Response from New World DiamondsAug 25, 2021
Hi Patricia, Really appreciate your feedback. Thank you for choosing us. Such reviews encourage us to serve you better and improve each day. Have a great day ahead! All the best.
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Kathryn
Jul 18, 2021
Poor quality workmanship!
I purchased a white diamond pinky ring in Nov. 2019. Last week, July 2021, I went to put on my ring and of the 2 largest diamonds was gone! Was a pavé setting so no prongs to deal with…safest setting. I have 2 genuine diamond rings purchased in the 1960s that have every single diamond in them today…50 years! This pinky ring is now USELESS IN 2.5 YEARS!!! Unprofessional workmanship done here at World Diamonds. Sent them an email about the quality of their work & a picture of the ring with missing stone… haven’t heard back from them yet! And probably won’t. So unhappy doing business with them.
Response from New World DiamondsJul 19, 2021
Hi Kathryn, I totally understand being upset. I do show that a reply was sent to you the same day. Our customer service person wrote about sending you a return shipping label. Your email may have went to junk or spam folders and by searching for it under ticket 9369, you should find it. I assure you that we do our best to take care of our customers and want them to enjoy their jewelry items and experience with us. Please reply back on the email or call us, 877-653-2250 (M-F / 9-5 EST) All the best, Tina
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Andrew P.
Jul 15, 2021
The ring is nice (not into rings) as…
The ring is nice (not into rings) as it's for someone else. The shipment was dropped off without signature so I was lucky that it wasn't compromised or my wife opened it on accident. I'm not impressed with the cardboard and Styrofoam box the ring came in and I have to buy something less cheap.
Response from New World DiamondsJul 22, 2021
Hey Andrew Pinckney Really appreciate your feedback. Thank you for choosing us. Such reviews encourage us to serve you better and improve each day. Have a great day ahead!
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Mr D G.
Jul 11, 2021
Review
They prosesed the order quickly and the package arrived in a couple of days even though we chose standard shipping. The credit card withheld payment until I confirmed the transaction, but NWD hung in until it cleared.
Response from New World DiamondsJul 14, 2021
Hi Mr. D Goslee. Thank you for the great review! We value your feedback and appreciate the opportunity you gave us. We hope that you shop again with us. Have a wonderful day! All the best.
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Michael
Jul 7, 2021
Excellent customer service
My wife ordered a pair of earrings from New World Diamonds, but the earrings were not what was expected. Contacted Anji in customer service. Explained the situation. Anji immediately sent a return shipping label. She also followed up by email. We had the refund credited to our account in less than 4 business days from date the returned earrings were received by New World Diamonds. Excellent customer service and a desire to maintain a satisfied customer. Because of the excellent customer service, we will order from them again in the future
Response from New World DiamondsJul 8, 2021
Hi Michael, We always go an extra mile for our amazing customers. Thank you for the great review! We value your review and appreciate the opportunity you gave us. Do shop with us soon! Have a wonderful day! All the best.
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Fred M.
Jul 6, 2021
My wife loves her earrings
My wife loves her earrings! Amy was extremely helpful and answered all my questions. I will buy here again.
Response from New World DiamondsJul 6, 2021
Hey Fred Markham, Really appreciate your kind words. Thank you for choosing us. Such reviews encourage us to serve you better. Have a great day ahead!
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Desepeda M.
Jul 5, 2021
The size of the diamond is much smaller…
The size of the diamond is much smaller than the first one I purchased. Customer service did not give any discount for it.
Response from New World DiamondsJul 7, 2021
Hi Desepeda, Diamonds are sold by weight. Measurement vary on each diamond. Just like two people can weigh the same but be different in height and size measurement. I see that we offered to exchange the ring for you and I do understand a busy lifestyle. Please email me at [email protected] and put attention: Tina
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Rachel F.
Jul 3, 2021
Ring came on time and is lovely
Ring came on time and is lovely. This is the 2nd ring I've purchased, and I love them both.
Response from New World DiamondsJul 5, 2021
Hi Rachel Fanaras, Thank you for your valuable review! We value your feedback and appreciate the opportunity you gave us. Have a great day! All the best.
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