Ashley B.
I was very happy with my first three…
I was very happy with my first three months of my six month plan. But when I got months four through six, it came from a different pharmacy and the potency is not the same at all. And I instantly stopped losing weight and I contacted a doctor about this and he kind of blew me off. I’m hoping this is just something with this pharmacy and I hope my next dose don’t come from this pharmacy.
Response from NewSelfJan 24, 2026
Hi Ashley, Thank you for taking the time to share your experience. We’re glad to hear you were happy with the first part of your program, and we’re sorry for the frustration you’ve felt more recently—that’s certainly understandable. We’d like to reassure you that all partner pharmacies we work with are licensed and held to the same compounding and quality standards, even if the source pharmacy changes. That said, individual response can sometimes vary, and a pause in weight loss does not necessarily indicate a difference in medication potency. We strongly encourage you to schedule a Doctor On Demand visit so a provider can thoroughly review your progress, address your concerns, and determine whether a dosage adjustment or other next steps may be appropriate. We also want to ensure you feel heard, and your feedback regarding that interaction is important to us. Please feel free to contact our customer support team directly so we can assist further and make sure your concerns are properly reviewed. We’re here to support you throughout your journey. — The NewSelf Team