Faith L.
I would give it a lower score if…
I would give it a lower score if possible. Scam, no customer service, website is or does not work as the AI generated service does. I cancelled my next order. AI say it is cancelled. Medication has not been shipped. They took my money 644.19, can't speak to a liver person, The response from a possible live agent is that there is nothing that can be done. I followed the steps that were provided by the AI generated customer service and cancelled before and after the doctors approval. This experience is the worst and I do not have that kind of money to be tossing around with no resolution.
Response from NewSelfJun 17, 2026
Thank you for sharing your feedback. We sincerely apologize for the frustration and distress you've experienced. We understand how upsetting it is to believe that an order was successfully canceled, only to later discover that a charge was processed despite following the instructions provided. We're especially sorry to hear about the difficulty you've had obtaining assistance. When concerns involve billing, order status, and cancellations, customers deserve clear communication and timely access to support. We understand how frustrating it must be to feel unable to reach a live representative and to receive responses that do not resolve your concerns. We also recognize the seriousness of your concerns regarding the charge and the financial impact it has had. Your experience clearly did not meet your expectations, and we regret the disappointment and stress this situation has caused. Thank you for taking the time to provide detailed feedback. Your comments regarding the cancellation process, customer support experience, and communication challenges will be shared with the appropriate team for review. Feedback like yours is important in helping identify opportunities for improvement. That said we have requested additional information from you once we receive that information, we will be able to move forward. Sincere regards, Team NewSelf