Janelle H.
I have had a positive experience so…
I have had a positive experience so far. I had issues at the beginning with the app, but since then have figured it out and it is working smoothly. I noticed that my shipping information never updated that my first shipment was ever delivered and contacted customer support. They replied in a timely manner, but it still says it wasn't delivered even though it was. I was concerned about my next order and shipment if it said the first one wasn't delivered, but that wasn't an issue. It still registered that it was time for my med check and the second shipment is currently being shipped right now. As far as the medicine goes, it seems to be working. I have noticed that the food noise and cravings are gone. I am not eating as much as I used to and have cut out most sugars. I am not tracking everything I eat like I have done in the past, but have made changes to lower carb and smaller portions. I started back in November with a different Company and switched to New self in January. I didn't lose much with the other company. I feel the dose was too low and they weren't willing to up it quicker (as to keep side effects minimal, so they said...) Since the November date, I have lost 16 pounds, but most or all of that has been since January with NewSelf. Overall I am pleased and looking forward to losing more as time goes.
Response from NewSelfMar 26, 2026
We’re very proud of your progress please keep up the great work. We get better when we hear from our customers, so thank you for the feedback. As always, we’re here to support you every step of the way.