JJ
It was ok
It was ok, the communication was my biggest problem. I spoke to way to many different people throughout the process. I had a really hard time understanding most of them.. .. There were many calls and texts. In addition I had to send my current subscription and video multiple times. All in all, it worked out
Response from NewSelfApr 30, 2026
Thank you for your feedback. We’re continuously refining how we support our customers to keep costs low while delivering high-quality service. We’re especially focused on improving communication, so we appreciate you highlighting where we can do better.