NewSelfReviews of newself.com

Response from NewSelfAug 16, 2026

Thank you for sharing your feedback. We understand that price is an important consideration when choosing a provider, and we’re sorry to hear that you found the cost of your medication to be higher than other options available to you. We strive to offer competitive pricing while providing convenient access to care, medication, and ongoing support. We appreciate you bringing your concerns to our attention and will continue working to provide value for our customers. Kind regards, Team NewSelf

Response from NewSelfAug 16, 2026

Thank you for sharing your feedback. We’re glad to hear that you appreciate the convenience of receiving a 3-month supply at once. We apologize, however, for the frustration you experienced with the refill timing and having to follow up to receive the discount you were quoted. We’re pleased that our team ultimately honored the discount, but we understand that you shouldn’t have had to fight to receive a price that was already offered to you. We appreciate your patience and feedback, and we’ll continue working to make the refill and pricing process clearer and more seamless. Kind regards, Team NewSelf

Response from NewSelfAug 16, 2026

Thank you for sharing your feedback. We understand how frustrating it can be when you have questions about your dosage and would prefer to speak directly with a member of our team. We’re sorry you had to wait until your third shipment for your requested dosage increase. We appreciate your feedback regarding communication and will continue working to make it easier for customers to connect with our team and receive timely support. We also understand your concerns about the pace of your progress and encourage you to discuss your experience and any dosage questions with your care team. Thank you for your patience and for giving NewSelf the opportunity to support you. Kind regards, Team NewSelf

Response from NewSelfAug 14, 2026

Thank you for sharing your honest feedback. We’re glad to hear that your orders have arrived quickly and securely packaged, and we appreciate your continued support as a repeat customer. We’re sorry to hear about the delays in receiving answers and that the chat experience has been frustrating. We understand how difficult it can be when an automated system makes assumptions about your question instead of connecting you with the right person. Your feedback is valuable as we continue working to improve communication and make it easier to get the support you need. We also understand your concern about seeing newer advertised pricing that is lower than what you’re currently paying. We appreciate you bringing this to our attention and agree that it’s important for customers to have clear information about current pricing and available offers. Our team can review your account and determine whether you qualify for any current pricing options. Thank you for choosing NewSelf and for giving us the opportunity to improve. We truly appreciate your feedback and continued trust. Kind regards, Team NewSelf

Response from NewSelfAug 13, 2026

Thank you for taking the time to share this thoughtful feedback. We understand how confusing it can be to receive a review request without clear context about who it’s from, and we appreciate you pointing that out. We also understand your concern about changes to the medication formulation and the importance of being informed about any changes before renewing. Clear communication is essential, and we appreciate you bringing this to our attention so we can continue improving how we communicate product information. We’re glad to hear that you’re happy with your progress and feel you’re receiving a fair price. Thank you for choosing NewSelf and for helping us identify areas where we can provide a better experience. Kind regards, Team NewSelf

Response from NewSelfAug 13, 2026

Thank you for sharing this thoughtful feedback! We understand how helpful it would be to have more visual, step-by-step guidance when administering the initial injections, especially when getting started. We also appreciate your suggestion for a sample meal plan or eating guide to help patients feel more confident about their nutrition choices. Your feedback is valuable, and we’ll be sure to share these suggestions with our team as we continue looking for ways to make the experience more informative and supportive. Thank you for choosing NewSelf and for helping us identify ways we can improve! Kind regards, Team NewSelf

Response from NewSelfAug 12, 2026

Thank you for sharing your concerns. We’re sorry to hear that you’ve had difficulty reaching our customer service team, especially after placing a significant order and paying in advance. We understand how frustrating and concerning it can be when you’re unable to get timely answers or updates. We take your feedback seriously and agree that clear, responsive communication is essential, particularly when customers have questions about their orders or payments. We appreciate you bringing this to our attention and will share your feedback with our team as we continue working to improve the customer experience. Kind regards, NewSelf Team

Response from NewSelfAug 10, 2026

Thank you for sharing your feedback. We're glad to hear our support team was able to assist once you connected with them, but we're sorry to learn about the difficulty you experienced reaching your provider. We understand how important timely communication is, and your feedback regarding the support process has been shared with our team as we continue working to improve the patient experience. Thank you for choosing NewSelf.