NewSelfReviews of newself.com

Response from NewSelfJul 2, 2026

Kimberly, Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating it is to feel you haven’t been able to reach our team or receive the support you need. This is not the level of service we strive to provide. We have requested additional information from you once we receive that information your account, billing, and communication history can be investigated as quickly as possible. We sincerely apologize for the inconvenience and appreciate you bringing this to our attention. Kind regards, Team NewSelf

Response from NewSelfJun 30, 2026

Robin, Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it can be when there are concerns about pricing and delays in receiving a response regarding a refund. We strive to provide transparent pricing and responsive customer service, and we regret that this was not your experience. That said we have requested additional information from you once we receive that information, we can review your account and work toward resolving your refund concern as quickly as possible. We value your feedback and take concerns like yours seriously as we continue working to improve our service. Kind regards, Team NewSelf

Response from NewSelfJun 26, 2026

Thank you for taking the time to share your experience. We're sorry to hear that your first shipment and subsequent support experience did not meet your expectations. We understand your concerns regarding the shipping timeline, the condition of your package upon arrival, and the difficulty you experienced obtaining answers. We also recognize how frustrating it can be to feel your concerns are not being fully addressed. We're glad we were able to process a refund for the unshipped portion of your subscription, although we regret that we were unable to provide the experience you expected. Your feedback regarding packaging, shipping, and customer support is valuable and will be shared with the appropriate teams as we continue working to improve our processes. That said we have requested additional information from you once we have that information, we will be able to move forward. Sincere regards, Team NewSelf

Response from NewSelfJun 25, 2026

Rachel, We're sorry to hear about your experience and are especially concerned by your report of a severe reaction. Patient safety is our highest priority, and we understand how distressing it can be to feel that your concerns have not been addressed in a timely manner. We also recognize your frustration regarding communication difficulties and your concerns about the refund process. We would like the opportunity to review your case, including your reported reaction, communications with our team, and the details of your refund request. We have requested additional information from you once we receive that information we can escalate your case for immediate review. Our team will carefully evaluate the circumstances and follow up regarding the appropriate next steps. Thank you for bringing these concerns to our attention. Sincere regards, Team NewSelf

Response from NewSelfJun 25, 2026

Shawn, Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We understand your concerns regarding both the billing amount and the medication dosing. Unexpected costs and confusion about the duration of a treatment plan can be frustrating, and timely responses to questions about dosing are especially important to ensure patients feel informed and supported throughout their treatment. We would appreciate the opportunity to review your account, including the order details, billing information, and communication history regarding your dosing concerns. That said I have requested additional information from you once we receive that information we will be able to move forward. We value your feedback and are committed to improving both our communication and patient experience. Sincere regards, Team NewSelf

Response from NewSelfJun 23, 2026

Patrick, Thank you for sharing your experience. We're sorry to hear that you received the wrong dosage and experienced delays in getting a response from your care team. We understand how frustrating this must have been, especially when timely communication is so important. This is not the experience we want for our patients. That said we have requested additional information from you once we have that information we can move forward, we appreciate your feedback and the opportunity to address your concerns. Sincere regards, Team Newself

Response from NewSelfJun 21, 2026

Jay, Thank you for sharing your experience. We're very sorry to hear that you experienced severe side effects and understand how concerning and distressing that must have been. Your health and well-being are our highest priorities, and we take reports of adverse reactions seriously. We're also sorry to hear about the difficulties you experienced with communication, the concerns regarding your account, and the cancellation process. We understand how frustrating it is to feel that your concerns have not been addressed. We would appreciate the opportunity to review your case thoroughly. If these issues have not yet been resolved, please contact us directly with your account information so we can investigate your concerns, including your account status and billing, and work toward an appropriate resolution. Thank you for bringing this to our attention. That said we have requested additional information from you once we have that information, we will be able to move forward. Kind regards, Team NewSelf

Response from NewSelfJun 17, 2026

We understand how alarming it would be to receive a medication that you believe you are allergic to, and we recognize the importance of timely communication and resolution when medication safety concerns are raised. We are especially sorry to hear that after reaching out multiple times to both providers and customer service, you have not received the follow-up or resolution you were expecting. We also understand your frustration regarding the lack of updates over the course of nearly a month and the difficulty you've encountered while seeking a refund or correction to your order. Concerns involving medication, allergies, and patient safety deserve prompt attention, and we regret that your experience left you feeling unsupported. Thank you for taking the time to provide detailed feedback. Your comments regarding medication concerns, communication delays, and customer support responsiveness will be shared with the appropriate team for review. Feedback like yours is important in helping identify areas where improvements are needed to better serve our patients. That said we have requested additional information from you once we receive that information we can move forward. Sincere regards, Team NewSelf