NewSelfReviews of newself.com

Response from NewSelfJul 14, 2026

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand why the interaction you described would be frustrating. We strive to provide respectful, professional, and helpful communication at every point of contact, whether someone is exploring options or already receiving care. We appreciate you bringing your concerns regarding the call experience and communication approach to our attention. Your feedback will be shared with our team as we continue working to improve our outreach practices and overall customer experience. Thank you for sharing your perspective. Kind regards, Team NewSelf

Response from NewSelfJul 14, 2026

Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating this situation has been. We take concerns like yours very seriously and have escalated this matter to the appropriate team for review. If you haven't already, please contact our support team through your patient portal so we can review your account and assist you further. We appreciate you bringing these concerns to our attention and are committed to improving the patient experience.

Response from NewSelfJul 13, 2026

Thank you for bringing this to our attention. We’re sorry to hear about your frustration regarding the additional shipment. We understand your concern and appreciate you making your request clear. We’d like the opportunity to review what happened and help resolve this matter. Our team will look into your account and assist with your request to prevent any future shipments or charges. Thank you for your patience, and we apologize for the inconvenience. Kind regards, Team NewSelf

Response from NewSelfJul 13, 2026

Thank you for sharing your feedback. We’re sorry to hear about your concerns regarding pricing, billing, and the difficulty you experienced when trying to get assistance. We understand how important clear communication around subscriptions, charges, and treatment renewals is. We also recognize the frustration that can come from waiting for a resolution, and we appreciate your patience while your refund request is being reviewed. We have requested additional information from you once we receive that information we can escalate to a supervisor for further review. We encourage you to continue working with our support team so we can look into your account details and help address your concerns. Your feedback regarding communication and the renewal process is valuable, and we will share it with the appropriate teams as we continue improving the patient experience. Thank you for bringing this to our attention. Kind regards, Team NewSelf

Response from NewSelfJul 11, 2026

Thank you for sharing your feedback. We're sorry to hear about your experience and understand how repeated phone calls would be frustrating, especially after you've asked not to be contacted. This is not the experience we want anyone to have. We'd appreciate the opportunity to review your contact preferences and ensure your request is handled appropriately. therefore, we have requested additional information from you once we receive that information we can investigate and escalate your request to have your number removed from future outreach. Thank you for bringing this to our attention. Your feedback helps us improve the experience we provide. Kind regards, Team NewSelf

Response from NewSelfJul 10, 2026

Thank you for sharing your experience. We’re truly sorry to hear about the frustration and concern this situation has caused. We understand how upsetting it can be to have unexpected billing and difficulty reaching a live representative. This is not the experience we want for our customers. We would like the opportunity to review your account and the details of your order and billing history to ensure your concerns are thoroughly investigated. That said we have requested additional information from you once we receive that information our team can review it as quickly as possible. We appreciate your patience while we work to address your concerns. Kind regards, Team NewSelf

Response from NewSelfJul 10, 2026

Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration. We take concerns like yours seriously and want every customer to feel heard throughout the resolution process. Our team is committed to reviewing each case thoroughly to ensure it is handled appropriately. At this time, we have requested additional information from you. Once we receive that information, our team will be able to complete its review and respond accordingly. We appreciate your patience and the opportunity to look into your concerns. Kind regards, Team NewSelf

Response from NewSelfJul 7, 2026

Thank you for sharing your feedback. We’re sorry to hear about the difficulty you’ve experienced trying to reach your provider. We understand how important timely communication is, especially when you have questions about your treatment or are considering a medication change. Your experience does not reflect the level of service we strive to provide, and we appreciate you bringing it to our attention. We will share your feedback with our team as we work to improve our response times and communication. That said we have requested additional information from you once we receive that information, we can escalate to a supervisor. Kind regards, Team NewSelf