Tricia S.
Packing was even not cool
Packing was even not cool. I think maybe reconsidering your cooling device is in order. Or maybe overnight is just a weekday assurance, It sat over the weekend in the Texas FedX. However, I do appreciate being kept informed Thank you, TJS
Response from NewSelfAug 11, 2026
Thank you for your feedback, Tricia. We're sorry to hear your shipment did not arrive as cold as expected. We appreciate your comments regarding the packaging and cooling materials, and we'll share your feedback with our team as we continue evaluating our shipping process. We're glad to hear you felt well informed throughout the delivery, and we appreciate you choosing NewSelf.


