We're the health cheat code that combines new tech, on-demand doctors, and access to revolutionary peptides in one easy-to-use platform. Starting with weight loss, we help you optimize your health at prices everyone can afford. Real doctors prescribe exactly what your body needs, and everything ships overnight. It's never been this simple to get the best health treatments delivered right to your door.
NewSelf (newself.com) has 3,280 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Hospital & Emergency · Flushing, New York
Excellent
Hospital & Emergency · New York, New York
Excellent
Hospital & Emergency · New York, New York
Excellent
Hospital & Emergency · New York, New York
Excellent
Showing 674 reviews with 4 stars · Clear filters
Pat P.
The people I have interacted with have been friendly and understanding. They have worked with me and so far I am happy with my results.
Response from NewSelfAug 25, 2026
Thank you, Pat, for sharing your experience. We’re glad to hear that the people you’ve interacted with have been friendly, understanding, and willing to work with you. It’s wonderful to know you’re happy with your results so far. —The Team
Megan N.
The medicine works great. The food "noise" gone and Im able to make better choices and stay consistent. The only issue is have is on the last dose of each bottle seems to be short a little and I've done exactly as directed.
Response from NewSelfAug 24, 2026
Thank you for sharing your experience, Megan. We’re glad the treatment is helping you make consistent choices. We understand your concern about the final dose in each bottle and would like to review it. Please provide your details through Trustpilot’s private verification process so our team can locate the appropriate account. —Customer Care Team
Elise O.
I received the product in a good amount of time. No problem with using the compounded zepbound. I did have a problem with trying to to put a hold on refills. I had surgery and couldn't use the product for a couple weeks. The communication with various staff was very convoluted and unsatisfactory. I ended up not being able to postpone the delivery. I hope they can put more attention into customer service. I intend to continue to use this product.
Response from NewSelfAug 25, 2026
Thank you for sharing your experience, Elise. We’re glad your order arrived promptly and that you intend to continue with us. We understand how frustrating the refill postponement and unclear communication must have been, especially while recovering from surgery. We appreciate your feedback and will use it to help improve the customer service experience. —The Customer Care Team
Bill and Andi M.
Getting signed up was easy. I felt the screening process was fair and it operated efficiently. I ran into trouble trying to track my shipment as the tracking did not update promptly. But I did receive my shipment as expected. Checking on my refill was more difficult. I was unable to get signed into the website and when I tried to access the Help verify my username and password, it did not appear to function giving me a message that said Help was unavailable and to try again later. But after a week or so, I was able to get into the website and see that my order was ready to be refilled. So in the end, everything was fine. It was just the inability to communicate directly with you during the shipment verification and refill processes that were a little frustrating. Thank you for giving me this opportunity to provide feedback, Bill.
Response from NewSelfAug 25, 2026
Thank you for sharing your experience, Bill. We’re glad the sign-up and screening process was easy and efficient, and that your shipment arrived as expected. We understand how frustrating the tracking, website access, and limited communication were during shipment verification and refill. Your feedback is appreciated and helps highlight areas where the experience could be smoother. Best, The Customer Care Team
Francie S.
Fast service and results have been rapid. My arthritis has almost disappeared. And I am thin but flabby now. Working on that.Only issue is I wrote to the doctor and never got a response.
Response from NewSelfAug 24, 2026
Thank you for sharing your experience, Francie. We’re glad you’ve been pleased with the fast service and your progress. We’re sorry you didn’t receive a response to your message. We’d like to review this, but we need additional information to locate the appropriate account. Please provide it through Trustpilot’s private verification process. —The Care Team
Laurie
The price for medicine with New Self is unmatched. It puts me at ease that the price won't change. Getting everything set up was clear and easy. I have received quick responses from the doctor within a day or two. The deliveries have come timely. I get the tracking number. It makes it easy to follow where it is.
Response from NewSelfAug 24, 2026
Thank you, Laurie! We’re glad the consistent pricing gives you peace of mind and that setup, communication, and delivery tracking have all been straightforward. We appreciate you sharing your experience with New Self. —The New Self Team
Patty J.
Retired RN here. I found the assessment for intake very thorough and handled very quickly. I started my first dose today and hope it does what is expected. A little disappointed that ordering it month by month is so much more expensive than ordering it for the year. I don't want to commit for that time period until I see how effective it is.
Response from NewSelfAug 24, 2026
Thank you for sharing your experience, Patty. We’re glad the intake assessment felt thorough and was completed promptly. We also understand your hesitation about making a longer commitment before evaluating your experience, and we appreciate your feedback about the month-to-month pricing. Best, The Care Team
bonnie B.
The communications team was great. didn't loose as much weight as I wanted or as fast as I wanted but I lost 11 lbs but in four months
Response from NewSelfAug 20, 2026
Thank you for sharing your experience! We’re glad to hear our communications team was helpful and supportive throughout your journey. While we understand you were hoping for faster results, congratulations on losing 11 lbs.—that’s meaningful progress! We appreciate you choosing NewSelf and wish you continued success toward your goals. Kind regards, Team NewSelf