NewSelfReviews of newself.com

On September 10, 2025, I committed to a 3-month plan payable monthly. I wasn't aware they would ship the 3-month supply in one shipment with a no return/no refund policy. I had severe reactions to the meds, tried lower doses and longer times between doses and by the time I gave up on the first month's bottle, the other two months payments had been deducted from my account. Then an unauthorized $349 was deducted from my account on 12/3/25 for a doctor visit and prescription renewal that I never requested. I have contacted the company with no response. I feel scammed by their product, shipping procedures and policies and their illegal auto-renewal which has cost me a total of $1350 -- and they don't have the decency to respond.

Prescriptions was approved on Nov 1. It’s Nov 11 and it still hasn’t been filled. Can only talk to AI. No updates just “we’ll look into it.” Very disappointed.

Same issue as Katie from 10/10. Only syringes and nausea medication. Impossible company to deal with. I have lost my temper and every ounce of faith that this will be resolved. I am giving them until end of day before I get ahold of the better business bureau and any authority I can find that can help get my money back. PLEASE DO NOT USE THIS COMPANY!

They are disreputable company. They tried to charge calling it an installment rather than a prescription. Stay away!!

The worst company I dealt with. We ordered Tirzepatide and we got it home in 3 days, package was not cold, it was warm and they sent 3 month supply in transparent bottles not dark ones, and when I asked for them to refund the money, they said I need to send them proof that the temperature inside was hot and not cold when we opened it, they are absolutely the worst company. do not buy from them. There are better options. I am writing this in response to your response to my review. My invoice number is 11233565640 dated October 9 th 2025. My fedex tracking number is 394092593004. If you did the tracking you will see your package was in an fedex truck from 4:45 am for over 13 hours in houston heat. I also submitted to your customer service team a picture of the transparent packing and you still refused to submit a refund. So please stop lying online on trsut pilot. If I get a refund I will be happy to submit an addendum to my review. You now have my name, my invoice number and my fedex tracking. Ig you truly care you can just look up my number in your data base and call me and provide a resolution.

This company sold my phone number and won't stop calling me. I receive 2-3 calls per day. I have asked them to stop verbally and in writing yet they continue to harass me day and night. Do not give this company your personal information. They sell it and use it to harass you.

I purchased a 6 month supply of semaglutides. I received the semaglutides 3 days ago, but am unable to fully access my account. My account still shows the medication (semaglutides) have not been delivered — even though they have. The chat box just keeps regurgitating the same unhelpful message that does nothing to fix the problem. When I click the “Review Deliver Details” the page refreshes to the same page, it’s like theirs a glitch. And because of the glitch I can’t access any of the other tabs/services in my account (Dosage/Doctor on Demand/Profile/Billing/Metabolic Report) — none of these are accessible. The only tab accessible on my account is the Orders tab, and it is stuck with the wrong information. There’s no phone number to call, and no matter what I type in the Chat Box, it’s gives the same following message …. It looks like your latest order is currently under doctor's review, which means they are assessing your medical intake form. You may have received a message regarding that, but since the order status is "waiting_prescription," it seems like you don't have any available doctor messages yet. Since you're not seeing the "Doctor Chat" option in the portal, I recommend trying to log in directly using this link: [Patient Portal]. If the issue persists, please let me know, and I can help troubleshoot further. Thank you for your patience! — Someone from NewSelf, please fix whatever is going on with my account so that I can have access to everything in my account so that I can start taking the semaglutides that I’ve paid for.

I received my first order this week. I got syringes, alcohol pads and anti nausea medicine. No Tirzeptide. I have tried to get a replacement but their customer service said to fill out a replacement form. Navigation of the website is difficult at best and they said it takes at least a week. So I am easily 10 days away from resolution if any. They still have my money, I have nothing. They aren’t helping me even though I keep asking for detailed info. It’s not a very easy company to work with, nor is the website!