NewSelfReviews of newself.com

Response from NewSelfJan 16, 2026

Hi Armen, Your review contains several inaccurate assumptions and mischaracterizations that need to be corrected. First, our support is not “non-existent.” We clearly disclose that email inquiries are answered within up to 48 hours, which you were explicitly informed of. That timeframe was communicated transparently and was still well within policy at the time you chose to post this review. Second, our SMS assistant is designed to route inquiries to the appropriate team, not to provide medical or product-handling details that require human verification. You were correctly escalated to the orders team, and escalation does not mean “instant availability,” especially outside standard operating hours. Third, no purchase was completed, no payment was taken, and no service was denied. Labeling a business as untrustworthy or implying misconduct without having engaged in a transaction is speculative and unfair. Lastly, dismissing any response as “boilerplate garbage” before it is even provided reflects pre-judgment rather than a genuine attempt to resolve a concern. We respond publicly to ensure accuracy and transparency, not automation. We stand by our communication timelines, our escalation process, and our ethical business practices. Customers who choose to proceed receive full support through proper channels. — The NewSelf Team

Response from NewSelfJan 16, 2026

Hi Adam, We strongly disagree with the claims made in this review. Our records do not show any unauthorized or duplicate charges as described. You were charged only for the monthly subscription you enrolled in, in accordance with the plan selected at checkout. There were no additional or hidden charges executed on your account. Please note that consultation with a provider cannot proceed until the medical intake form is fully completed. Before making serious accusations or labeling a business as a scam, we strongly encourage completing the required medical form and contacting our official customer support team so your account details can be properly reviewed and clarified. We are committed to transparent pricing and ethical practices, and we remain available to resolve any legitimate concerns through the appropriate channels. — The NewSelf Team

Response from NewSelfJan 15, 2026

Hi Nick, We take feedback seriously, but we’d like to clarify that the claims made in this review are misleading and incorrect. We do provide clear cancellation options, and our customer support team follows documented processes for account closure and billing updates. If there was any genuine concern or unresolved issue, the appropriate step would have been to contact our official customer care number or support channels directly, where issues are verified and resolved transparently. Posting anonymous or exaggerated claims without allowing our team the opportunity to investigate does not reflect fair or responsible conduct. We strongly discourage the spread of incorrect information that may unnecessarily harm a company’s reputation. We remain committed to ethical business practices and encourage customers with real concerns to reach out to us directly so we can assist them properly. — The NewSelf Team

Response from NewSelfJan 12, 2026

Hi Kristen, We’re very sorry for the frustration this has caused and understand why this experience has been disappointing. You should always be able to reach support and access your account without difficulty, and we regret that this was not the case for you. After reviewing your account, we can confirm that refill reminders were sent on time and that your refill order has already been placed. We understand that the portal issues made this process confusing, and we acknowledge how disruptive that can be. Please know that we take feedback like yours seriously. Your concerns have been escalated, and our team is actively working to improve communication and portal reliability so this does not continue. We appreciate you bringing this to our attention and are committed to making sure your care and refills move forward smoothly from here. — The NewSelf Team

Response from NewSelfJan 11, 2026

Hi Mark, Thank you for sharing your concerns, and we’re truly sorry for the frustration this has caused. We completely understand how important it is to feel comfortable with your treatment plan, especially when you have questions about dosage and want to speak directly with a provider before proceeding. Please know that you should always have the opportunity to discuss your concerns with a licensed physician, and we regret that you weren’t able to connect as expected. Your feedback has been escalated so that a provider review and direct outreach can be arranged to address your dosage concerns and next steps. We also want to ensure your questions around customer support and billing are properly handled. Our team will reach out to assist you and discuss appropriate options moving forward. Thank you for bringing this to our attention. We appreciate the opportunity to make this right. — The NewSelf Team

Response from NewSelfJan 8, 2026

Hi Lynn, Thank you for bringing this to our attention — we are truly sorry for the stress and disruption this situation has caused you. What you’ve described is understandably upsetting, and we take this very seriously. To clarify, OhMyMeds has been acquired by NewSelf, and we are actively reviewing and resolving legacy account and billing issues from before the transition. Repeated billing attempts after account closure are not acceptable, and this is not the experience we want anyone to have. We want to assure you that your concern has been escalated immediately to our senior billing and compliance team so these charge attempts can be fully stopped and reviewed in detail. Our goal is to protect you from any further disruption and ensure this matter is handled properly. Please look out for direct communication from our team so we can securely verify your details and take the necessary corrective action as quickly as possible. Thank you for your patience while we work to make this right. — NewSelf Team

Response from NewSelfDec 24, 2025

Hi Corrine, We take reviews like this seriously and want to clarify the facts accurately: Charges are applied to initiate the medical intake and licensed provider review process, not solely for medication shipment. Medications cannot be prescribed or shipped unless the medical intake form is fully completed and approved. Since the intake was not completed, no prescription or shipment could legally proceed. We did not receive a valid cancellation request through our official support channels prior to billing. Messages sent to unverified email addresses cannot be treated as formal cancellations. As a goodwill resolution, one installment has already been refunded to your original payment method. Please allow 5–7 business days for the refund to reflect, depending on your bank. If you wish to proceed and receive treatment, the next required step is to complete the medical intake form so our medical team can determine eligibility. We strongly dispute claims of fraud or unsafe practices. Our services operate under strict medical and regulatory guidelines, and treatment is provided only when clinically appropriate. — The NewSelf Team

Response from NewSelfDec 22, 2025

Hi Kristin, Thank you for taking the time to share your experience. We understand how concerning this situation may feel, and we appreciate the opportunity to clarify the process. Payment is required as the initial step to begin the medical review and eligibility assessment. This allows our licensed providers to evaluate the information submitted in accordance with medical and safety guidelines. No medication is dispensed without provider approval. If a medical provider determines that a patient is not eligible, including due to BMI-related criteria, the treatment is not initiated. In such cases, a full refund is issued promptly, in line with our policy. After reviewing our records, we did not find evidence of extended direct correspondence with our customer support team beyond automated system messages. That said, our support team remains available and responsive to assist patients through the appropriate contact channels. Eligibility decisions are made independently by licensed medical professionals and are based solely on the clinical information provided. These determinations are made in the interest of patient safety and cannot be overridden. We respectfully ask that public feedback reflect the full context of the process. While we regret any frustration caused, the outcome in this case was guided by medical standards and includes a refund where treatment cannot proceed. We are committed to transparency, patient safety, and fair resolution of concerns. Should you need confirmation or assistance regarding your refund or have further questions, our customer support team will be glad to help. — The Newself Team