NewSelfReviews of newself.com

Response from NewSelfJun 10, 2026

Alexa, Thank you for your feedback. I completely understand your frustration. Our team works hard to provide the best customer service we can. I'm going to ask you for a few more details so I can get your account pulled up and assist you further. Kind regards, Team NewSelf

Response from NewSelfJun 5, 2026

George, Thank you for your feedback. I completely understand your frustration. Our team works hard to provide the best customer service we can. With that being said please provide me with a few more details that I've requested so I can get your account pulled up and assist you further. Kind regards, NewSelf Support Team

Response from NewSelfJun 4, 2026

Corina, I see your review here on Trust Pilot, however I am currently having a bit of trouble locating your account under the details provided. We have requested additional information from you. Once I have that I'll get your account pulled up so we may assist you further. Sincerely, NewSelf Support Team

Response from NewSelfMay 11, 2026

Thank you for your feedback! While many patients respond differently and results can vary during the first few weeks, we’re glad to hear you have not experienced any negative side effects so far. We encourage you to reach out to our support team directly so they can review your progress, answer any questions, and help guide you throughout your journey.

Response from NewSelfMay 7, 2026

We cannot verify that this review was submitted by an actual customer. We have requested additional information in the hopes of confirming the individual’s identity and, if they are a customer, resolving their concerns directly.

Response from NewSelfMay 4, 2026

At this time, we’re unable to locate a record that matches the details provided in your review. It’s possible the account may be under a different name or email, so we’d appreciate the opportunity to verify and better understand your experience. Please reach out to us directly with your order information so we can investigate and assist. If this review was posted in error or does not relate to our services, we kindly ask that it be updated or removed to avoid confusion for other customers.

Response from NewSelfApr 4, 2026

Hello Brennan, We appreciate your comments. Concerns about communication, drug access, and customer service are important to us. We are aware of how upsetting it can be to feel abandoned, particularly when you are running low on medication. Please be aware that all correspondence and reorders are managed via the Patient Portal, which guarantees accurate and safe processing of your prescription and refills. In order for our staff to review your account, help with your reorder, and handle any issues, we strongly advise logging in. Furthermore, it appears that you recently contacted to discuss your upcoming order. You were notified during that conversation that your next billing date was set for today and that the charge will be handled appropriately. At that point, you acknowledged and did not have any further questions. In order to properly handle this, we are dedicated to provide suitable support and invite you to use the site. Warm regards, NewSelf

Response from NewSelfFeb 11, 2026

Hi Cheryl, Thank you for sharing your experience. We’re truly sorry to hear that you felt frustrated regarding your prescribed dosing plan — that’s definitely not the experience we want for you. Regarding dosage, while we do advertise consistent pricing across strengths, all prescriptions are determined by our licensed medical providers based on the medical intake, prior history, and clinical judgment. In some cases, even if a patient has previously been on a higher dose, our provider may recommend a stepped or adjusted titration plan for safety and tolerance reasons. This is done with patient wellbeing as the top priority. We understand how this could feel confusing — especially if you were expecting to remain at 12mg and calculated your total medication differently. However, the prescribed plan of 8mg for month one, 9mg for month two, and 12mg for month three reflects a structured medical approach rather than a reduction of care. Safety and appropriate titration always guide these decisions. We appreciate you bringing this forward. Best regards, Newself