NewSelfReviews of newself.com

I have emailed your Support team have not received any response. However, you seem to respond very quickly on Trustpilot??? I have repeatedly explained my medical condition, yet my experience with your representatives has been extremely disappointing. It was difficult to reach anyone, and when I finally did, the information provided was inconsistent and unhelpful. The first representative told me I was eligible for a refund minus the $99 cancellation fee from the total amount I paid. The second representative was very rude and did not understand or address my concerns at all. And, since it’s subscription based- & I can’t continue, what is the pressure of you charging my card and not refunding me the amount? There shouldn’t be any pressure to use use this keeping the safety at risk. My primary question is simple and serious: if I were to take this medication despite being medically advised not to due to my condition, and I experienced severe complications such as organ failure, would your company take responsibility? This concern was never addressed. Your company was very quick to charge my credit card, yet there was no doctor involved, no virtual consultation, and no medical review— prescribing based on only a questionnaire- those are so genera/basic. This raises serious concerns about how your business operates. Additionally, I was told my name could not be found in your system, even though I have already texted and emailed multiple times without receiving any response on your portal. For reference, my name is Naina Adhikari. I am requesting a proper response and resolution as soon as possible. —— I am extremely disappointed with my experience so far. I have been trying repeatedly to get in touch with this company, as I kept encountering technical issues while entering my complete health information. Despite calling numerous times, my calls were either placed on silence/mute or left unanswered. No one followed up or reached out for proper support or consultation. I have now received the medication, but after reviewing everything with my primary care physician, I was clearly advised that I am not a good candidate for this medication, as it could potentially cause serious harm to my organs given my medical history and current medications. This is very concerning, especially since I was waiting for a consultation call that never happened. Had proper medical consultation taken place, this situation could have been avoided. To be very clear: I have not used the product at all. I am trying to speak with someone regarding a refund, but once again, I have not been able to reach anyone.

I have contact customer numerous of times since I just received the medication and I need more support like the tools on the website. The website has an issue according to customer service that they will escalate the issue but since Friday, I am not able to see my personalized plan or any of the promise tools. I have call customer services on Sunday and they told me they would create a support ticket. I have chat with AI and with a representative since them and they keep responding the same, that they will created a ticket. Even chatting with someone is hard you have to wait over 15 minutes for someone to give you a response on every single message and it looks like a new person everything because everyone keep asking the same question repeatedly. I apply the medication as I was prescribe on the bottles but I had not lost a pound and is being over 5 days. The cravings are there, constipation, nauseas and multiple symptoms. I understand that everybody is different and everyone will react different to the medication. This very disappointed and frustrated since. They just send me a response after waiting for 19 minutes and it read as follow: You are very important to us, and we are sorry for the inconvenience you have experienced. We have assigned a calling agent to assist you. They will reach out to you soon and provide full support, so please do not worry. We will guide you through every step and ensure that your issue is resolved. In another word, keep waiting until you do not know when. I never write reviews but for this company and the amount of the money they charge I think is worth the trouble since I have to keep waiting. People really need to see these reviews since we are actual clients having issues. Update: 2/19/2026 16 days after my first review and I am still having the same issue, it seems like they don't understand that my part of the website does not work. I have contact customer services again and again. They call me back on 2/5/2026 mentioned they will provide all the information on various emails, never received anything l, contact again customer services and until yesterday nothing was resolved. They keep asking the same questions and finally yesterday someone ask for as screenshot of the issue with the website but still nothing has been resolved. I will said stay away from this company.

This is a story everyone needs to consider when evaluating this company. So I had been on GLP-1 a while back successfully with another company so I know the routine of increasing dosage. I asked chat how it increases dosage and it told me I will just ask and it can be increased. Then I asked do you ship 3 months together and chat said yes - which means there is no way to likely increase within the 3 month period. So I called the 855 number. A male voice said hello but didn't ID himself. I explained why I was calling and it took a minute to realize he was ALSO a customer. So we both called the 855 number and THEY CONNECTED A CUSTOMER TO A CUSTOMER. We agreed that this is a shaky experience and based on this snafu, we were walking away. My trust factor in this company is less than 1 star. Run, don't walk. If it is too good to be true, it is.

This company is not to be trusted. I am going to be short because I am currently working on a detailed explanation to the BBB as to how this company stole $100 from my credit card. First, they claim there are no membership fees or hidden costs for their product. After spending about an hour navigating their website, trying to download files and prescriptions for them (and not being able to finish the medical form), I received this email stating: "Hi Jeff, Just a reminder: you still have time to review your prescription before it ships. Click Here to View My Prescription You've got about 8 hours left before your order is finalized." How can this be? My medical form had not been completed, so I checked my credit card, and they had already charged the card $449. This was very suspicious, so I went online and canceled the order. This all happened in a matter of about 1 and 1/2 hours. 3 days later I noticed that they had not returned my money nor had they shipped any product. So, I went back online to demand my money back and was informed at this time that I would only be receiving $349 that I was to pay a $100 fee for canceling the order that was never approved by me or a doctor. I am going to do everything I can to get my money back, I just hope no one else gets ripped off or goes thru what they have put me thru, All the best! Response: You see why you cannot be trusted, my medical form was never complete as you stated below and you still prescribed my medication, how does this happen? This was your response to my inquiry 3 days later. How can you prescribe medication if the form is not complete? "Your latest order is pending because the medical intake form needs to be completed. You can complete your medical form directly through this link in the portal: https:. Once you finish the form, your order process can continue. If you have trouble accessing that link, try logging into the portal first at https: Didn't think I kept the screenshots of our conversations did ya! And you charged me $100, not the $99 that you claim (total scam) untrustworthy period! We will just let the BBB sort it out if that is OK with you, they need to know how you conduct business. Cheers,

The company uses AI and will not communicate directly with you. They do not respond to repeated messages, calls, texts, and emails. They actually charged my credit card without my permission. Be very careful. Better yet, use a reputable company.

2/2/2026- I am reducing my original rating. STAY AWAY from this company. They sell you a false bill of goods regarding a service they cannot actually provide. As stated before, I have had little to NO success using their online chat, or reaching the Dr. Other than the one person who called me back, I have had ZERO luck with getting anyone in their customer service department that really seems to care that you are not able to reach the Dr. I have called twice in the past five days regarding a lack of response from the Dr and they have not gotten back to me. They even told me I had to follow up with them. I have requested a refund with the company, as well as am disputing the charge with my credit card company. I would encourage anyone thinking about using this company to re-think your options. 1/25/2026- My order was easy to place and came SUPER quick. The ding in stars comes in when I didn't get access to the videos I was supposed to get. The AI said it was submitting a ticket to their support team...but after that day NONE of messages were going through on AI. It took several phone calls, and finding the RIGHT person to assist in getting my messages to go through. I also experienced an issue with emailing the Dr, which the person who assisted with my other tech issues was able to assist with. I need to reach out to the Dr again regarding my medication dosing. We will see how that goes!

People Beware: All of these reviews are fake. Here is how you can tell. Notice how they are all posted on the same day right afer one another. This is OhMyMeds just by another name. The pharmacy they use is like a TEMU pharmacy. Dont trust anything about this place.

While the process was swift and easy to get prescribed, the process to cancel is non existent! If at some point you need to cancel DO NOT GO WITH THIS COMPANY! The website is a joke! I get routed to the original page where I put in my consultation details. There's no phone number to call for tech support or for customer service. I did send an email to customer service and it has not been answered. I also sent an email to the legal department, also not answered. There's a physical address in New York but if I do send a letter to request cancellation, guess what? It won't be answered.