Dan A.
repeated false promises and no delivery
2/11 I chase up missing delivery 2/12 repeat 2/13 phone call, I'm told they'll ship overnight 2/14 nothing appears to be sent 2/15 repeat. I can't keep waiting or trust the next promise so we agree to cancel and refund. 2/16 "we processed a refund that should show on your method of payment within 1-5 days" 2 more calls, 10 more emails, still no refund. I called again today, again I'm told my case is escalated and flagged and I should shortly expect a refund. Again. Would I like to reconsider with $50 off? No, I would like the refund that was promised almost a month ago. The pattern is clear: whether they say they will send medication or send a refund it doesn't happen.
Response from NewSelfFeb 15, 2026
We’re very sorry to hear that your experience with NewSelf did not meet your expectations. This is never the experience we want for our customers. We take feedback seriously and would greatly appreciate the opportunity to speak with you and resolve any issues you faced. Please contact our support team so we can look into this right away. Thank you for bringing this to our attention — we’re committed to improving and earning back your trust.