NewSelfReviews of newself.com

Response from NewSelfJan 28, 2026

Hi Nakima, Thank you for sharing your thoughtful feedback—we truly appreciate you taking the time to explain your experience so clearly. I’m glad to hear that your medication arrived on time and that things have been okay so far. At the same time, I sincerely apologize for the frustration around not being able to easily find the instruction video and for feeling pressured by repeated review requests. You’re absolutely right—one month is often not enough time to fairly evaluate a treatment or a company, and you should never feel rushed to leave a review before you’re ready. Your feedback about the instruction video is important. Clear guidance on how to use medication should be easily accessible, and we recognize that having to search externally is not ideal. This is something we are actively working to improve. Please know that review reminders are automated, but your point is completely valid, and we appreciate you calling it out. We respect that you prefer to share feedback when you feel you can give a meaningful and accurate review. If you have any questions about your medication, dosing, or next steps as you continue, we encourage you to reach out through your patient portal so our team can support you directly. Thank you again for your honesty and patience. We’re glad to have you with us and hope your experience continues to improve as you move forward. Warm regards, NewSelf Team

Response from NewSelfJan 24, 2026

Hi Penny, Thank you for sharing your feedback. We’re glad to hear you received your medication and supplies, and we appreciate your suggestions regarding additional alcohol swabs—we’ll certainly share that with our team. We’re also sorry to hear about the bent needles; if you need replacements, our support team would be happy to help. We’d also like to let you know that ongoing support is always available. If you ever have questions or need assistance, you can reach out to us anytime, and we’re here to help throughout your treatment. Thank you again for your feedback—it helps us improve. — The NewSelf Team

Response from NewSelfJan 23, 2026

Hi Robin, Thank you for sharing your feedback. We understand that maintaining your weight can be frustrating if your goal is further progress. When you’re ready to adjust your treatment, we recommend connecting with our Doctor On Demand service. The provider can review your progress and discuss increasing your dosage safely for your next 3-month supply if medically appropriate. Please don’t hesitate to reach out to our support team as well—we’re here to help ensure your plan continues to meet your goals. — The NewSelf Team

Response from NewSelfJan 23, 2026

Hi Michael, Thank you for sharing your feedback. We’re glad to hear that the diagnosis and treatment process was easy, but we understand your frustration with navigating the website and the lack of regular check-ins. We’re continuously working to improve the portal experience, and we encourage patients to reach out to our support team if they need guidance navigating the site. Additionally, our Doctor On Demand service is available to review your progress, answer questions, and provide ongoing medical support throughout your treatment. Please feel free to contact us by phone at 855-495-3111 or via email—we’re here to help and ensure your experience is as smooth as possible. — The NewSelf Team

Response from NewSelfJan 19, 2026

Hi Claudia, Thank you for taking the time to share your feedback, and we’re really glad to hear you were pleased with your 3-month supply. We’re sorry for the frustration you experienced while trying to log in—that’s certainly not the experience we want for our customers. Please don’t worry about future charges. If you no longer wish to continue, our support team can quickly cancel any upcoming shipments and billing for you. You don’t need to dispute anything with your credit card company—just reaching out to us directly by phone or email is enough, and we’ll take care of it for you. We appreciate your honest feedback, as it helps us improve. If you ever decide to return in the future, we’d be more than happy to assist you again and ensure a smoother experience. — The NewSelf Team

Response from NewSelfJan 11, 2026

Hi Ginger, We’re truly sorry for the frustration and worry this has caused — we completely understand how concerning it is when you’re waiting for important medication and can’t get timely updates. Please know that we are not ignoring you, and we want to help resolve this as quickly as possible. Occasionally, processing and shipping can take a bit longer due to medical review or pharmacy fulfillment timelines, but we agree that communication should always be clear. We’ve escalated this to our support team to locate your order and review its status immediately. Please expect direct outreach from us so we can provide an update and discuss next steps, including replacement or refund if appropriate. Thank you for your patience, and we appreciate the opportunity to make this right. — NewSelf Team

Response from NewSelfJan 6, 2026

Hi Diane, Thank you for your interest in NewSelf and for sharing your concerns — we truly appreciate you taking the time to ask these important questions before signing up. We do offer customer support and clinical guidance throughout the process. Once you begin enrollment, our medical team reviews your health information and establishes a personalized dosing schedule for tirzepatide based on medical guidelines and your individual needs. Dosing is always determined by a licensed provider, with safety as the top priority. We understand how important transparency is before making any financial commitment. If you’d like more information or have questions before enrolling, we’d be happy to help — you can reach out to us through our website, and our team will guide you through the details. We hope to have the opportunity to support you on your health journey. — The NewSelf Team

Response from NewSelfDec 1, 2025

Hi Bonnie, Thank you for sharing your feedback. I’m very sorry for the inconvenience with the ice packs and the alcohol swabs — you absolutely deserve to have everything you need for your injections. I’m glad to hear that the extra needles were helpful, though.We truly appreciate your patience and your feedback helps us improve. – Martin, Newself