We're the health cheat code that combines new tech, on-demand doctors, and access to revolutionary peptides in one easy-to-use platform. Starting with weight loss, we help you optimize your health at prices everyone can afford. Real doctors prescribe exactly what your body needs, and everything ships overnight. It's never been this simple to get the best health treatments delivered right to your door.
NewSelf (newself.com) has 3,280 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
newself.com
Website
newself.com
Category
Hospital & Emergency
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Communication is poor. Was really wanting to check in And talk to a representative. I do not like texting for good for somethings but not for this.
Response from NewSelfFeb 4, 2026
Hi Ronald,
Thank you for sharing your feedback. We understand your concern, and we’re sorry that the communication experience didn’t meet your expectations. You’re absolutely right—some conversations are better handled by speaking directly with a representative rather than over text.
We’d be more than happy to arrange a call and connect you with a team member to discuss your concerns in real time. Please reach out to us, and let us know a convenient time to call, and we’ll make sure someone follows up with you.
We appreciate your feedback and the opportunity to improve your experience.
Best regards,
Newself
LF
LINCOLN F.
I think the experience has been ok so…
I think the experience has been ok so far but I am not seeing great weight loss results, maybe it’s me I don’t know, but the price has been fair, and shipping has been fast. I was charged twice for my most recent order but that was corrected after I reached out to them.
Response from NewSelfFeb 4, 2026
Hi Lincoln,
Thank you for sharing your honest feedback. We’re glad to hear that pricing has felt fair and that shipping has been fast, and we appreciate you acknowledging that the billing issue was corrected once you reached out.
We understand your concern about not seeing the weight loss results you were hoping for yet. Everyone’s response can vary, and if progress feels slower than expected, it may be helpful to review your treatment plan. We encourage you to connect with a provider through the patient portal using Doctor On Demand, where a doctor can assess your progress and discuss possible adjustments if appropriate.
We truly appreciate your feedback and the opportunity to continue supporting you moving forward.
Best regards,
Newself
MC
McErlean
all the phone calls and emails and text…
all the phone calls and emails and text messages can be overwhelming
Response from NewSelfFeb 4, 2026
Hi Jenn,
Thank you for sharing your feedback. We understand how frequent calls, emails, and text messages can feel overwhelming, and we appreciate you letting us know.
Our goal is to keep members informed and supported, but we completely understand that everyone has different communication preferences. You can update your notification settings or let us know your preferred way to be contacted, and we’ll be happy to adjust accordingly.
Thank you again for your feedback—it helps us improve your experience.
Best regards,
Newself
GC
Gina C.
First week
I do like how you keep in touch. I just completed my first week. I didn’t experience any nausea, but I still had some food noise. I hope that will improve as time goes on.
Response from NewSelfFeb 4, 2026
Hi Gina,
Thank you for sharing your experience and for your thoughtful feedback. We’re glad to hear that you’ve appreciated the communication so far and that you didn’t experience nausea during your first week.
It’s completely normal to still notice some food noise early on, especially in the first few weeks. Many people find that this improves gradually as the body adjusts and as the dosage is reviewed over time.
If you ever feel you’d like additional support, we encourage you to connect with a provider through the patient portal using Doctor On Demand to discuss your progress and next steps.
We appreciate you being part of Newself and wish you continued progress on your journey.
Best regards,
Newself
KC
Karen C.
I was under the impression that I was…
I was under the impression that I was going to be charged another thousand dollars for my renewal, which apparently was not the case. I tried to respond to the request for me to finish my intake update about 15 times until someone finally got back to me to let me know that there was no additional charge. It was simply a renewal.
Response from NewSelfFeb 4, 2026
Hi Karen,
Thank you for sharing your experience. We understand how confusing and stressful it can be when there’s uncertainty around billing, and we apologize for the trouble you had reaching us while trying to complete your intake update.
We’re glad we were able to clarify that your renewal did not involve an additional charge and that it was simply part of the renewal process. That said, we recognize the delay in communication caused frustration, and we truly appreciate your patience.
Your feedback is valuable and helps us improve both our communication and overall experience. Please don’t hesitate to reach out if you need any further assistance.
Best regards,
Newself
KH
Karen H.
Review
I liked how easy it was to obtain the medication
I did not like the fact that my on line provider reached out and I responded and my request was ignored (wanted to stay on micro dose, did not need Zofran-but I can adjust my dosing myself)
Also-luckily I am a healthcare professional because the way the meds were shipped it would be very difficult to administer without knowledge in how to -
Bottles were not all labeled
-no instructions on how to use units in sub q injection
Response from NewSelfJan 28, 2026
Hi Karen,
Thank you for taking the time to share your feedback. We’re glad to hear that you found it easy to obtain your medication, and we truly appreciate your honesty about the areas where your experience could have been better.
We sincerely apologize that your request regarding micro-dosing and Zofran was not addressed in a timely manner. We understand how important it is for patients to feel heard and supported, and we regret that this contributed to your frustration.
We also acknowledge your concerns regarding medication labeling and instructions for subcutaneous administration. While all prescriptions are dispensed by licensed U.S. pharmacies following regulatory standards, we understand that clear labeling and guidance are essential, especially for patients who may be new to self-injection. Your feedback will be shared with our internal teams to improve both labeling clarity and patient support resources.
If you have any questions or need guidance on your dosing, we encourage you to reach out via the patient portal so our medical team can provide direct support. Your insights help us improve the program for all patients, and we truly value your perspective.
Thank you again for your feedback.
Warm regards,
NewSelf Team
TB
Tommy Buell M.
I wrote this yesterday and couldn’t get…
I wrote this yesterday and couldn’t get it to send. I am happy with the Tirzepatide. But I am not happy with communications through the portal. More than half of the time what I say to a nameless person does not get through to anyone. Here is what I wrote yesterday. But if it doesn’t go through I am not going to bother to send it. And I won’t buy from you all again I don’t think.
Everyone I wrote was very nice and polite. However, how I received information or how the platform (the website or information presented) was extremely slow and more.
My review may seem disjointed and I felt the presentation of information, answers to my questions, and responses to Also Be Disjointed. I was a person but I never felt there was anyone really there except the doctor who responded like a doctor.
I received the medicine but the information given to me as a patient was from pamphlets not written by them. I know how to give shots etc but the information given was not structured educationally.
Once I did the form and answered some questions every thing ended up and I wrote an unknown person and I received a comment.
Their response and my questions were neither dated nor timed. And it was impossible to “talk” to anyone. Responses were VERY polite but they didn’t answer or know anything about my experience. And so I truly felt no one was one listened to me.
I believe the people who wrote the answers to me wanted to be knowledgeable. They did not seem to be aware of how the program worked.
The doctor was not part of the company. He was nice and helpful. And He understood my frustration.
Strangely reordering medicine was more difficult than it was to order the drug. When I went to pay the system seemed to break down. I finally was able to speak to a human. She understood the system and what happened on my end.
In the end it worked out.
Sincerely
Tommy B. McDonell, Ph.D.
Response from NewSelfJan 28, 2026
Hi Tommy,
Thank you for taking the time to share your detailed feedback. We sincerely appreciate your honesty and the effort you put into describing your experience with NewSelf.
We’re glad to hear that you received your medication and that the doctor was helpful. At the same time, we recognize and sincerely apologize for the frustration caused by challenges with communication, the portal, and educational materials. Clear, timely communication and structured support are essential, and we regret that your experience did not reflect that.
We take your concerns seriously, especially regarding delays in responses, lack of structured educational resources, and difficulty navigating the platform. Your feedback will be shared with our internal teams to help improve both our patient portal experience and support workflows.
While we cannot address individual medical questions via email or public reviews, we encourage you to continue communicating through the patient portal so our team can review your account and provide guidance directly. Your insights help us identify areas for improvement, and we truly value your perspective.
We are grateful that the situation with reordering medication eventually worked out, and we hope that future interactions with our platform and team will be smoother.
Thank you again for your feedback.
Warm regards,
NewSelf Team
CB
Charlene B.
Need consistant weight loss.
Just a week on your program, 2 months on another, more costly site. 12# loss in last 2 months.nothing yet with this one. Food noises are returning.
Response from NewSelfJan 28, 2026
Hi Charlene,
Thank you for taking the time to share your experience with us.
We understand your desire for consistent weight loss, especially after already putting in the effort over the past two months and seeing progress elsewhere. It can be frustrating when results don’t feel immediate, particularly within the first week of a new program and when you notice food noise returning.
It’s important to know that during the early weeks, especially when transitioning from another program or medication, your body may take some time to adjust. Appetite control and weight changes can vary depending on dosage, timing, and individual response. This is something our medical team can review to ensure you’re on the most appropriate plan moving forward.
We encourage you to log in to your patient portal and send a message so your prescribing provider can review your progress, discuss the return of food noise, and determine whether any adjustments are needed.
We appreciate your honest feedback and patience.
Warm regards,
NewSelf Team
