NewSelfReviews of newself.com

Kinda confusing on if you can pay monthly or have to pay full year at a time. No on from customer service would respond to my requests

When ordering was told they would pause my first shipment, as I was finishing up a prior batch, and never did. I emailed them, chatted with them, and even denied the medicine. I am happy I got my prescription, but waste of my time and frustrating experience

Mailed quickly but description of my prescription not available.

The ordering process was quick and easy. Price is competative.

First, the product works!! For as costly as it is, it sure better be effective, and it is. Secondly, when I tried cancelling my subscription after 2 shipments, I did so too late after the 3rd payment had already processed through my account. I called and was actually able to reach a human being who told me that she would look into getting my money refunded for the 3rd shipment and would cancel any future subscription. Neither of those things happened. I forgot about it, thinking that the cancellation had taken effect, until the 4th charge showed up on my account. To say that communication is highly frustrating and definitely could be improved is an understatement. Good luck trying to speak to an actual person because all you get, either by calling customer support or using the online chat feature, is an AI "agent" which is no help at all. I called once, and a ticket was issued. I did get a call back from a sales manager who stated that he couldn't help but would forward my issue to the right department and get back to me. This didn't happen. I waited 16 days and tried again only to be met with the same frustrating AI feature. However, this time an actual person called back and was as helpful as he could be but because he, too, was in the sales department, he couldn't resolve my issue but was able to see what the issue was (two separate charges to my account with no medications shipped) and did provide me with another customer support phone number, different from the one on the online account page. Unfortunately, when I called that number, it again routes calls to the same AI agent who put in a support ticket for someone to call me back. As of this review, I'm waiting for that call back but I wanted to thank the rep I spoke to from Glendale, Arizona, today, Luis Garcia, who was friendly, supportive and did his best to be as helpful as he could. Very refreshing after having to deal with all the AI nonsense that I could certainly have done without. Businesses may think they're improving the customer service experience with AI, but as a consumer and as a small business owner myself, I can safely say that they are mistaken. It's bad enough that we have an issue that causes us to have to reach out the a CSR in the first place, but then to have to converse with a fake person instead of a real one only adds to the irritation. If a company is looking for a quick way to anger a client, stick with the AI, because that's the fastest, most effective way to turn a customer away from your company. In conclusion, more of the Luis Garcia's and less of the fake AI agents!

I expected to see some results by now. Just started my 20 unit shot today. Hopefully there will be a change this month.

I have used this product for two weeks. I have not lost anything but A also have had zero side effects

Shipping took a lot longer than promised.