New RelicReviews of newrelic.com

Scammy e-mail spammers you can't stop

I have asked multiple times for copies of my invoices, and the fact that this issue is STILL unresolved is beyond frustrating. It's been an unreasonable amount of time, and their failure to provide such basic documentation is forcing me personally into a difficult legal and financial position. As a business owner, I rely on proper documentation for every transaction. This isn't a favor—it's a legal requirement. I have been more than patient, but enough is enough. The lack of professionalism here is absolutely shocking. If I don’t receive the invoices immediately, I will have no choice but to escalate this further and take legal action to protect myself and my company. This has been a completely unacceptable experience. I would strongly advise others to think twice before working with a company that can’t even deliver something as basic as an invoice.

They don't support features of PHP 8, their software broke our application. But they insist on charging me for the whole year, even though the software does not work right (yes, you do have hidden disclaimers about this, shows just how uncool you are!) Very uncool, there are much better and cheaper alternatives out there!

I've had a trial once, they just won't stop spamming me. Can't opt out, no matter how much I ask them to stop. Had to block their entire domain. Unprofessional fools.

Customer Support is really bad, they dont reply for very long time, I am till waiting for a resolution. they dont even reply in email

Garbage website. Email you once a day to complain that you have gone over your data limit and promise you 1-1 calls to help, but no help is available if you follow up on the call. Their docs are completely unrelated to their system which they update and break each day. The graphs of my data are really cool, but because of their data issues, I can see them one day a month. Constantly promise the ability to manage and edit data if you pay them and sign up, but they don't have the features. Only some random NRQL???

Cancelled a contract with an annual commitment. I would expect it to end when the term is up. No, what actually happens is they cut you off straight away and charge you the full amount for the term. Absolute crooks. Avoid.

New Relic has a broken login session system and they refuse to fix it. Each time the browser is opened I have to login. And every 4:th time I get a disturbing page about "Active session limit reached" where I manually have to delete one of the 3 previous sessions to continue. This flawed and quite unique session handling is because of security reasons according the support. The browser has the cookies expiration time set to "session" - which is until you close it, but the server keeps all sessions until they are manually deleted and limits the quantity of them. Basically this page forces the users to handle the session garbage collecting on their own. Outrageous. The response from the support? This is a feature. Manually log out from the web page before you close the browser - on a modern web page In 2023. The real solution they should apply is quite simple. If you want to keep the login requirement on each browser restart and the session limit then silently close the oldest session. If the browser detects that the session has been closed then put up a warning and then redirect the user to the front page.