Michelle C.
Extremely Disappointed - Bait & Switch
I ordered a gift/package expecting the items shown and described, including specific upgrades like a premium wine bottle and a quality serving board. Unfortunately, every single item in my order was substituted — not just small things like chocolate, but also the upgraded wine and the serving board, which was replaced with a generic cutting board that was nothing like what was advertised. These weren’t minor or equivalent substitutions — they felt like cheaper replacements, which completely defeats the purpose of upgrading and carefully choosing a gift. This feels less like product availability issues and more like false advertising or a bait-and-switch. I’m incredibly disappointed and would not recommend this company unless they can deliver what’s actually promised — or at the very least, clearly communicate substitutions before the item ships. Buyers deserve transparency, not surprises.
Response from New Jersey BloomsOct 2, 2025
Thank you for your feedback. We’re truly sorry to hear that you were disappointed with your order. While substitutions are sometimes necessary due to availability, please know that the items provided were of equal or higher value than the products originally selected. That said, we fully understand your frustration, especially when specific upgrades were chosen with care, and we regret that our substitutions left you feeling let down. We also take your point about transparency very seriously — clearer communication about changes before shipping would have made a big difference, and we’re working with our team to improve this. We appreciate you taking the time to share your experience, and we apologize again for any inconvenience caused.