New Jersey BloomsReviews of newjerseyblooms.com

Response from New Jersey BloomsMay 20, 2026

Thank you for your feedback, and we sincerely apologize for the poor experience regarding your aunt's Mother's Day gift. We understand how disappointing it is to order a long-lasting potted orchid only to have it arrive late and substituted with wilted fresh flowers. While our substitution policy allows for changes based on seasonal availability to ensure a gift is delivered, we recognize that replacing a potted plant with low-quality fresh flowers—without any advanced notification—fell short of your expectations. We also regret that our initial 30% refund did not feel sufficient given the delay and the condition of the arrangement. Your feedback regarding the appropriateness of our substitutions and our communication has been shared directly with our fulfillment and management teams so we can improve how we handle these situations moving forward.

Response from New Jersey BloomsMay 18, 2026

Hi Karma, we’re sorry to hear about your experience and understand how frustrating it must have been not to receive the level of communication and service you expected. We take concerns regarding deliveries and tracking very seriously, and we sincerely apologize for the stress and disappointment this situation caused. During high-volume holiday periods, some orders may experience delays in carrier updates or tracking visibility, but we understand how concerning that can be when waiting for an important delivery. We also want to assure customers that feedback on our platforms comes from real customer experiences, both positive and negative, and we appreciate all reviews as they help us identify areas where we need to improve. Your concerns have been shared with our customer service and logistics teams for further review. Thank you for taking the time to share your feedback.

Response from New Jersey BloomsMay 18, 2026

Hi Cameron, we’re truly sorry your order did not arrive in time for Mother’s Day. We understand how disappointing it is when an important gift misses such a meaningful occasion, and we sincerely apologize for the frustration this caused. Mother’s Day is one of the busiest delivery periods of the year, but we know that does not make the experience any less upsetting when expectations are not met. Your feedback is important to us and will be shared with our team as we continue working to improve delivery timing and service during peak holiday periods. Thank you for taking the time to share your experience.

Response from New Jersey BloomsMay 15, 2026

Thank you for sharing your feedback, and we sincerely apologize for the delay in your grandmother's Mother's Day gift and the poor experience you had with our customer service. We understand that a "successful" delivery means very little when it misses the special occasion entirely. We recognize that our communication was insufficient and that you should have been notified of the "higher than usual volume" immediately, rather than having to reach out yourself days later. It is our responsibility to manage holiday expectations transparently, and we regret that we failed to do so in this case. Most importantly, we are concerned to hear about the rude dismissal you experienced. Professionalism and empathy are core to our standards, and your feedback has been shared with our management team to ensure our representatives handle such frustrations with the care they deserve.

Response from New Jersey BloomsMay 14, 2026

Thank you for your feedback, and we sincerely apologize for the frustration caused by the early delivery of your order. We understand that you specifically requested delivery on May 10th to coincide with the holiday, and we regret that this timing was not met. While we strive to accommodate specific date requests, holiday delivery dates are often provided as estimates due to high order volumes and logistical constraints. In some cases, orders may be delivered slightly ahead of schedule to ensure the arrangement arrives in time for the occasion. However, we recognize that delivering two days early impacted the sentiment of your gift. Your feedback regarding the importance of precise holiday timing has been shared with our logistics team as we work to improve our delivery scheduling.

Response from New Jersey BloomsMay 12, 2026

Thank you for your feedback, and we sincerely apologize for the frustration regarding your delivery timing. We would like to clarify that while we strive to accommodate same-day requests, delivery dates are provided as estimates rather than guarantees, as outlined in our shipping policies. This is often due to the logistical challenges of high-volume periods and specific regional coverage limits. We understand how important it is for these terms to be clearly visible, and we have taken note of your comments regarding the transparency of our same-day delivery zones and policy placement. We appreciate you bringing this to our attention as we work to improve our communication and service.

Response from New Jersey BloomsApr 21, 2026

Thank you for bringing this to our attention, and we’re very sorry to hear about your experience. We understand how important this order was, especially being sent from Puerto Rico to your partner in New Jersey, and we sincerely apologize for the concern and frustration caused by the delay. If the order has not been marked as delivered or you’re unable to locate it, please reach out to our support team with your order number so we can investigate this further with the courier and assist you accordingly. We appreciate your patience and the opportunity to look into this for you.

Response from New Jersey BloomsApr 7, 2026

We want to sincerely apologize for the frustration regarding your delivery timeline and for the lack of empathy you felt in our previous communications. We understand how disappointing it is to miss a birthday celebration, and we regret that we did not meet your expectations for support. Regarding the delay, we would like to clarify that the Typical Delivery option was selected for this order. While we aim for prompt arrival, this is a non-guaranteed shipping method and the 1-2 day window is an estimate. According to our records, the package was prepared and available for courier pickup as scheduled, though we understand the transit time has been much longer than anticipated. We take your feedback to heart as a "be better" moment for our team. We are currently reviewing our internal procedures to ensure we remain true to the accountability our customers expect and to improve how we assist when shipping delays occur. If there are any issues with the condition of the flowers when they arrive, please reach out to our customer service team immediately so we can assist you further.