New Jersey Blooms is a U.S.-based flower and gift delivery company offering hand‑crafted, modern floral arrangements, potted plants, gourmet gift baskets.
New Jersey Blooms (newjerseyblooms.com) has 52 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
Also known as
newjerseyblooms.com
Website
newjerseyblooms.com
Category
Home & Garden Services
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 69% of reviews.
Latest
Most recent review: October 2026.
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The bouquet arrived 2 days after the birthday, and edges were wilted. They just washed their hands off.
No card, just a printed A4 paper.
No chocolates.
Cheesy stock apologies and point blank refused refund.
Response from New Jersey BloomsJun 16, 2026
Hi Dr Nair, we’re very sorry to hear that your experience did not meet expectations and understand your disappointment.
We sincerely apologize that the bouquet arrived after the intended occasion and that the condition of the flowers upon arrival was not what you had hoped for. We also understand your concerns regarding the missing chocolates and the presentation of the gift message.
While delivery delays and product availability can occasionally be impacted by factors outside our direct control, we recognize that this does not lessen the frustration when a gift intended for a special occasion arrives late and incomplete.
We’re also sorry to hear that our responses left you feeling unsupported. Your feedback regarding delivery timing, product condition, missing items, presentation, and customer service has been shared internally for further review as we continue working to improve the customer experience.
Thank you for taking the time to share your feedback.
SP
Silvia P.
orchidea Vs sanseveria
Avevo ordinato una pianta di orchidea da consegnare a mia nuora per il compleanno; è stata sostituita senza la mia approvazione e senza avviso con una pianta di sanseveria assolutamente anonima e senza fiori. Delusione per un regalo non conforme alle mie richieste. Sconsiglio il servizio deludente
Response from New Jersey BloomsMay 27, 2026
Hi Silvia, we’re very sorry to hear about your disappointment with the order.
We understand how upsetting it must have been to expect an orchid plant for such a special birthday gift, only to have it replaced with a different plant that did not match the style or presentation you had selected. We sincerely apologize that the substitution did not meet your expectations and that you were not satisfied with the final gift received.
At times, substitutions may be necessary due to inventory or availability constraints, particularly with live plants and floral products. However, we understand your concern that the replacement did not reflect the spirit of the original selection and caused disappointment for both you and your daughter-in-law.
Your feedback is important to us and has been shared with our fulfillment team as we continue working to improve substitution practices and overall customer experience. Thank you for taking the time to share your honest feedback.
CH
Charlie
Horrible experience
Horrible experience. Website misrepresented that flowers would arrive for Mothers Day. I then received verbal confirmation they would ship the day after Mother’s Day. They didn’t ship for a whole week. It was an embarrassment and I will never ever use Blooms ever again.
Response from New Jersey BloomsMay 25, 2026
Hi Charlie, we’re truly sorry to hear about your experience and completely understand your disappointment, especially since this was meant to be a Mother’s Day gift.
We sincerely apologize for the frustration caused by the delivery expectations not matching the actual shipment timeline. We understand how upsetting it must have been to receive assurances that the order would ship shortly after Mother’s Day, only to experience a much longer delay. We also recognize how disappointing and embarrassing this situation can feel when sending a gift for such an important occasion.
During major holiday periods, order volumes and carrier delays can sometimes impact fulfillment timelines more than anticipated, but we understand that this does not lessen the frustration you experienced.
Your feedback is important to us and has been shared with our customer service and operations teams as we continue working to improve communication, delivery expectations, and overall customer experience during peak seasons.
MM
Michael M.
Mother's Day Flowers
The floral order (Order No. NJB725424) was placed with the expectation and guarantee that it would be delivered by Mother’s Day on May 10, 2026. Despite this promise and the additional delivery charges paid, the order was not delivered until May 20, 2026 ... 11 days late.
The purpose of the gift was specifically for Mother’s Day, so the delayed delivery completely defeated the purpose of the purchase. In addition to the extreme delay, the flowers arrived in terrible condition, with multiple flowers spoiled and wilted upon arrival and the box barely holding together. The quality of the arrangement was far below what was advertised and expected.
Customer service acknowledged the condition issues after reviewing photos submitted; but only offered a partial refund despite the order failing both in delivery timing and product quality. Given that the order missed the guaranteed holiday delivery window by 11 days and arrived damaged, a full refund should have been justified but was not granted.
I hope anyone wanting to use this service reads this review and understands the terrible quality and service provided and that this experience caused significant disappointment and inconvenience for both me and my mother.
Response from New Jersey BloomsMay 25, 2026
Hi Michael, we’re truly sorry to hear about your experience and completely understand your frustration and disappointment surrounding this Mother’s Day order.
We recognize how upsetting it must have been for a gift intended for such an important occasion to arrive well after Mother’s Day, especially when the timing of the gift was so important. We also sincerely apologize that the arrangement arrived in poor condition, with damaged packaging and flowers that did not meet expectations upon arrival.
While we understand your concerns regarding delivery timing, we would also like to note that the shipping option selected at checkout was a non-guaranteed delivery method. During high-volume holiday periods and extended transit times, fresh floral arrangements can unfortunately become more vulnerable to quality issues while in transit. That said, we completely understand that this does not lessen the disappointment you and your mother experienced upon receiving the order.
We appreciate you taking the time to provide photos and detailed feedback, and your concerns regarding both the delivery experience and product quality have been shared with our fulfillment and customer service teams for further review as we continue working to improve our processes and communication during peak holiday periods.
MM
Moses “Momo” S.
Absolutely disappointing. Does not deliver as advertised. Order incorrect.
Y'all advertise 1 business day if the order is placed at 2PM prior. It took the delivery much longer than that. The order was placed on the 9th to be delivered on the 10th and was delivered on the 16th. I also ordered grapes and strawberries. What I got were rotten apples and pineapples. Pineapples are $2.99 at Costco as of 19May2026. Definitely not worth the added price of $12.99. Especially since the fruit deliveries were wrong. The delivery box came in upside down which crushed the roses. It was way too overpriced for something that did not delivered as promised. If you cannot make the order by the next day, then at least let me know. Why does it take the client to reach out only to find out that nobody processed the order. This truly shows a lack of care in the business and was honestly disrespectful to myself as a paying client. If the product is expensive we'd expect a bit more care than packaging everything in a box carelessly.
Response from New Jersey BloomsMay 21, 2026
Thank you for taking the time to share your feedback. We sincerely apologize for the disappointment and frustration caused by your recent experience.
We completely understand your concerns regarding the delivery delay, the condition of the arrangement upon arrival, and the incorrect fruit substitutions included with your order. We recognize how upsetting this must have been, especially after placing the order with the expectation of next business day delivery for a special occasion.
We also understand your frustration regarding the lack of proactive communication surrounding the delay. You should not have had to reach out first to receive updates regarding your order status, and we sincerely apologize for the inconvenience and disappointment this caused.
Please note that while substitutions may occasionally be necessary based on availability, we understand your concern that the replacements received did not meet expectations. We also regret hearing that the packaging and handling affected the condition of the roses upon delivery.
We genuinely value customer feedback as it helps us identify areas where we can improve our service and fulfillment processes. We are truly sorry that this experience did not meet your expectations and appreciate you taking the time to share your concerns with us.
MA
Mai
This shop is a TOTAL SCAM!THE PICTURES SHOWN ON THEIR WEBSITE IS NOT WHAT YOU GET WHEN DELIVERED. BEWARE! THEIR EXCUSE?They use the word “SUBSTITUE”!
First time ordering on this shop. Extremely disappointed with my experience. What was delivered looked very different from what was advertised on their website, and the substitutions they made showed very little care or attention to detail.
specifically ordered the “Love in Casablanca Mixed Rose Bouquet” from your website because of its beautiful wrapped bouquet presentation and carefully selected flowers shown in the advertised photo. I also clearly included detailed instructions in my order notes stating:
* Bouquet wrap only (NO vase)
* Same green wrap color/style as shown in the product photo
* Same flowers and bouquet arrangement as advertised
* Birthday greeting card
* Birthday balloon
Unfortunately, what was delivered was completely different from what I ordered and requested.
Instead of the elegant wrapped bouquet shown on your website, my mother received flowers placed in a vase with a completely different arrangement and presentation. The flowers did not resemble the advertised bouquet at all, and the wrapping style I specifically requested was ignored entirely.
Additionally:
* Instead of a proper birthday greeting card, you included a crumpled printed sheet of paper.
* Instead of a birthday balloon, you sent a “Best Wishes” balloon.
* The arrangement even included a “Congratulations” ribbon, which is completely inappropriate for a birthday gift.
* Most shockingly, the sender’s name attached to the delivery was not even mine. It showed a completely different person’s name (“Joshua Smith”), which is unacceptable and extremely concerning.
This was supposed to be a special birthday surprise for my mother, and your company completely ruined the experience through negligence and failure to follow very clear instructions.
I carefully wrote detailed order notes to avoid exactly these kinds of mistakes. The delivered product looked nothing like the bouquet advertised on your website, which feels misleading and deceptive.
This experience was highly disappointing, careless, and unprofessional, especially for an important birthday occasion.
What made the experience worse was customer service. Instead of acknowledging the mistakes or offering a proper solution, they simply repeated their substitution policy and avoided taking responsibility. No effort to make it right, no real apology, and no concern for customer satisfaction after payment was made.
I understand substitutions can happen, but there is a huge difference between a reasonable substitution and a careless order. There were many simple ways they could have handled this better.
I would not recommend this shop if you are ordering for an important event or special occasion. Very disappointing experience overall. Will never order in this shop again!!
Response from New Jersey BloomsMay 21, 2026
Thank you for taking the time to share your feedback. We sincerely apologize for the disappointment and frustration caused by your recent experience, especially as this order was intended to celebrate your mother’s birthday.
We understand your concerns regarding the differences between the bouquet shown online and the arrangement delivered, as well as the issues involving the balloon, card presentation, ribbon message, and sender information. We recognize how upsetting this must have been after placing detailed instructions and trusting us with such a special occasion.
Please understand that substitutions may occasionally be necessary depending on regional availability and fulfillment conditions. However, we do acknowledge that some aspects of your order did not meet expectations, and we sincerely regret the inconvenience this caused.
Your feedback regarding the overall presentation and service experience has been shared with the appropriate team for review and improvement. We also apologize if our previous communication made you feel that your concerns were not fully acknowledged, as that was never our intention.
We truly appreciate you bringing this matter to our attention and are very sorry that your experience did not reflect the level of service we aim to provide.
JO
Jose
Terrible customer service
Terrible customer service, upgrades were not honored and my complaints were dismissed.
Response from New Jersey BloomsMay 20, 2026
Thank you for your follow-up feedback. We sincerely apologize for the ongoing frustration and for the feeling that your complaints were dismissed by our team.
We understand how disappointing it is to pay for premium upgrades and receive standard items instead. More importantly, we recognize that our response to this issue fell short of the helpful and attentive service we aim to provide. Your feedback regarding how your case was handled has been shared directly with our management team to ensure our customer service representatives address order discrepancies more effectively.
We take your experience seriously and are committed to reviewing our procedures regarding upgrades, substitutions, and customer care.
JG
Juan G.
The flowers were delivered two days…
The flowers were delivered two days after the schedule delivery. Not a great experience, couldn’t get a hold of anybody at customer service. Wouldn’t recommend and will definitely not use this service ever again.
Response from New Jersey BloomsMay 20, 2026
Thank you for sharing your feedback, and we sincerely apologize for the delay in your delivery and the difficulty you experienced trying to reach our customer service team. We understand how frustrating it is when a gift arrives late and you are unable to get a hold of anyone for an update.
While the standard delivery option selected for this order provides an estimated delivery window rather than a guaranteed date, we recognize that a two-day delay is a disappointing experience, especially when coupled with our high holiday communication volumes.
Your feedback regarding our delivery timelines and customer support response times has been shared with our management and logistics teams so we can work on improving our service and communication moving forward.
