New England TackReviews of newenglandtack.com

The wrong product was received. We ordered a pull over sleazy with a forelock saver and received a zip on sleazy with no forelock saver.

I have emailed and contacted you through your chat online and no response to my question. I fear I was scammed.

I ordered a teal full body slinky and was sent a green one. The product sticker had "Teal" in the product name scribbled out in pen with "Green" written under it. Reached out to the company asking for a replacement, they asked for photos which I sent. They sent back what the green vs teal slinky looked like. I assured them it was in fact green, not teal. They then said I was incorrect and that I definitely got teal. That might be what was SUPPOSED to be in that bag, but a green one was put in the teal bag with the teal barcode, "teal" crossed out, green written instead, and they sent it based on the barcode and not what was in the bag. I am sending it back for a refund, which is nice, but I'm still without the correct slinky. I ordered from here because they're the only site with a teal color slinky I could find in the size I need.

I think this company is a scam! I was sent the wrong item. Customer service keeps telling me that they will send me a return authorization slip. Nothing ever comes. Their voice mail is not even to their company. Buyer beware!

They sent me the wrong color now the color I ordered is out of stock and they want me to drive an hour out of my way to return the item I received to get my money back

You sent the wrong item entirely, admitted it was your mistake, but have refused to send me a return label because, and I quote, "it's the same quality." You said you accept returns, as anyone should when they send the wrong item, but have refused to do so.

Second store I ordered a saddle from. No indication that it was out of stock or low in stock. Was excited that the tracking came through, waiting for my new saddle to find out that it was out of stock. Again this is the second store this happened to me.

Haven’t received item. No status update given after asking