New England RCReviews of newenglandrc.us

Response from New England RCOct 29, 2025

Thank you Scott, appreciate you giving us a chance. -Paul

Response from New England RCOct 29, 2025

Thank you Casey we appreciate your candid feedback. We have been trying to do better and optimize shipping prices for everyone. These shipping prices keep going up from UPS/USPS and as a result get's passed back to the customer. We do actually offer free shipping on orders over $149. It is not based on the amount of items you order. From reviewing your last order NERC-4912, the long or oversized items like blades, booms, or tail control rods contributed heavily to your high shipping cost you experienced on your last purchase. A long box 24x4x4 costs more to ship than a small box 6x4x4 based on Volume. We are a small family owned business and we do our best to be fair. Thus i have reviewed your order, and have refunded $5 back to you. If you ever experience a high shipping price again reach out to me directly at [email protected]. I will look into it. Thanks Paul

Response from New England RCOct 29, 2025

Hi Mark, i noticed we missed out on 1 star . Could you help me understand what we could've done better or differently to achieve this 5 star rating that we are trying to achieve? Customer feedback is important to us to understand how we can do better as a family owned small business! Thanks Paul