ERA New Age Real EstateReviews of newagere.com

UPDATE: Shortly after posting this review, management reached out to us to rectify our issue and address the unprofessional behavior of their employee. We appreciate the promptness and professionalism of their company in making the situation right. It sounds like they will do their best to ensure this situation does not occur with future tenants. — PREVIOUS REVIEW: DO NOT RENT PROPERTIES MANAGED BY THIS PREDATORY COMPANY. We have been renting for 15 years and never experienced such predatory practices. We were model tenants and left the apartment cleaner than any other apartment we’ve ever lived in. We did everything on their MULTIPLE cleaning checklists including WASHING THE FREAKING LIGHTBULBS. They still found every possible way to nickel and dime us out out of half of our security deposit, including charging us $55/hour to clean things we already cleaned or to clean things that weren’t on their checklists, routine wear and tear (paint touch ups) and the gas for their maintenance guy. Also, we were told during our lease that we could not hire our own carpet cleaners and the cost of carpet cleaning would be deducted from our security deposit. After our lease ended, they sent a message indicating they assumed we’d had the carpets cleaned already. We were honest that they hadn’t been cleaned because they said they had to do it. Now I wish we had done it ourselves. Getting them cleaned ourselves would have saved us quite a bit as they charged us $212 for a 900 sf apartment. Our main contact was not very professional throughout the duration of the lease. He emailed and texted us messages meant for other people on multiple occasions. Our last month in the apartment he never contacted us once on what the move-out procedure was or offered to do a final walk-through. Not knowing what else to do, we left the keys in the apartment on the last day and texted him that we’d moved out. He didn’t contact us until the day after our lease ended. Now I know why! It was so he could find hundreds of dollars worth of issues with the apartment to deduct from our security deposit after it was too late for us to do anything about it. It’s clear now they intended to hire their expensive professional cleaners on our dime regardless of how well we cleaned. I’ve never not received my full security deposit back after 15 years of renting. Do not rent from New Age Realty unless they’re fine with them spending your security deposit on expensive professional cleaners. They do not treat good tenants with respect and I’m glad to be done with them.

There are times when some renters take care of the yard. When I email New Age there is someone who works for New Age that has always helped me. Thank you!!

What a relief to have our New Age RE team handle the claim, remediation, and restoration after water damage in our rental. They make it easier to have real estate investments.

Ryan at New Age has been great to respond to our requests for maintenance on our rental property. The office staff is also very responsive. I like having the portal so that I can look back on prior conversations and check to see if I actually did ask to have the furnace serviced! Paperwork has been easy to use for tax purposes as well. Deposits have been prompt and with no surprises.

Great experience. Anne Kremer (our property manager) has done an excellent job of maintaining the property smoothly, ensuring rents are collected promptly, property maintenance, prompt response to our questions. One area of improvement could be to ensure certain bills (water for eg.) are paid by tenant promptly without reminders from the water dept.