newageproducts.comReviews of newageproducts.com

I’m extremely disappointed with my experience with NewAge Products. While the cabinets themselves are decent, the logistics, communication, and customer service surrounding my order were some of the worst I have experienced for a large home-improvement purchase. My order was delayed by approximately one month, and the delivery was postponed three separate times. Throughout the process, I had to go back and forth repeatedly with NewAge, the freight carrier, and the installer just to figure out when my order would actually arrive and when installation could happen. What made this especially frustrating is that I specifically paid for White Glove Delivery and Installation because I expected NewAge to coordinate the process. Instead, I found myself acting as the coordinator between NewAge, the carrier, and the installer. At one point, NewAge indicated that all five items had been delivered, while the carrier told me they had only received three items for delivery and had no information regarding the remaining two cabinets. Meanwhile, the delivered cabinets were taking up a significant amount of space in my garage while I waited for answers. I had to contact multiple parties repeatedly to figure out what was happening. The delivery was also postponed multiple times, which created additional inconvenience because we had to rearrange our schedules around the expected deliveries. After paying extra for a premium delivery and installation service, I should not have had to spend this much time tracking down my own order and coordinating everyone involved. Unfortunately, the problems did not end once the cabinets finally arrived. After installation, I discovered scratches on the side of one of the cabinets. I contacted NewAge and provided photos and a video documenting the damage. Customer service acknowledged the issue and indicated that I would receive a partial reimbursement/compensation. However, that reimbursement was never actually provided. That is probably the most disappointing part of the experience. Delays and shipping problems can happen, but when a company tells a customer that compensation will be provided, I expect that commitment to be honored without the customer having to chase them again. For a company selling relatively expensive garage cabinetry and offering “White Glove” services, I expected a much more organized and professional experience. Instead, I experienced: • Approximately one month of delivery delay • Three postponed delivery dates • Repeated back-and-forth communication • Conflicting information between NewAge and the freight carrier • Having to personally coordinate with both the carrier and installer despite paying for White Glove service • Scratches/damage discovered after delivery and installation • A promised partial reimbursement that was never received The cabinets may ultimately serve their purpose, but the overall purchasing experience was unnecessarily stressful and time-consuming. NewAge seriously needs to improve its logistics coordination, communication between vendors, and follow-through from customer service. Based on my experience, I would be very hesitant to purchase from NewAge again—especially if the order involves freight delivery or installation.

Rating: ⭐☆☆☆☆ (1/5)I am extremely disappointed with the lack of basic customer service from NewAge Products. Trying to get simple layout help for an outdoor kitchen project has been a total nightmare of scheduling games.First, they will only call during strict working hours, making it incredibly difficult for working professionals to connect. When I called on a Thursday while working remotely, I was told only ONE specific person handles these requests, and she happened to be out that day. I explicitly emailed back and requested a Saturday consultation. Instead, they ignored that and randomly called me on Friday for reasons unknown.On Saturday, we ended up playing endless phone tag. I finally told them to just stop calling and communicate via email. I sent over all of my exact backyard photos, dimensions, and layout measurements. Instead of reviewing my details or giving me an actual answer, they simply sent back a automated booking link to schedule a design session. Why wasn't that link sent in the very first email? The entire process feels automated, disorganized, and completely disrespectful of a customer's time. I will be taking my business to an alternative vendor who actually knows how to communicate efficiently.

I bought a ceiling fan mount on June 12. The plasterer came on July 10. The part arrived late August and I’m still trying to return it. Several return forms filled out, several emails later, no reply no answer. Avoid this company.

worst experience, they have sent products where none of the bolts and nuts fit together on the product. i bought their 4 by 8 garage shelf system. worst experience. very bad. would not buy from them.

We ordered the cabinets in May and promised the white glove delivery (that we paid for) the second week of July along with full installation also paid for. The cabinets were delivered the second week of August. (Month late) They were sitting at a local terminal for over a week and had no instructions. I had to send an email to inquire as to which what freight company actually had the cabinets and schedule delivery myself. Then was informed we would have to meet delivery folks and then they would schedule the installation which would be at a later date. The cabinets ended up being damaged/dented and installer came from 270 miles away by herself to install. These folks are terrible from top to bottom. I am a general contractor with over 40 years of experience, and I have never had an experience from any supplier that was this bad. The company is in Canada but ever one you email and talk to, sound as it is outsourced in India with people of very poor verbal skills.

First they said my cabinets would be shipped in July, then 1st week of August then Aug 19th. If your project is dependent on getting your cabinets in a timely manner STAY AWAY FROM THESE GUYS!

I needed somewhere to vent about this company so I chose here. Can't really comment on the product itself because I've received 4 shipments piecemeal and still missing 3. Not sure if I'll ever get the whole thing, but here's to hope. Customer service is all chatbot or off shore and absolutely no help. Can't even schedule installation so just a bunch of random pieces sitting on my deck for weeks. Miserable experience. Thanks for listening.

I was recovering from surgery, so I decided to pay for "white glove" delivery and installation. Delivery crew tried leaving without taking product out of boxes then tried leaving boxes and pallets with me. Installation crew didn't seem to know what they were doing either. Once installed, doors bound when closing and lower shelf was 3/4" out of level over 4 ft. One adjustable leg was 2" off the floor. Called and sent pictures. Same crew came back and was here less than 10 minutes. Said they couldn't do anything because they needed additional parts or maybe even new pieces. Got call from third party installation company asking me to send more pictures and video, which I did. Never heard back...even after reaching out twice over two month period. Called New Age again and was finally told everything was installed properly and nothing more could be done. They said it is easy to lower the cabinet leg that is off the floor, and that I can do it myself. WTF! Why did I pay for installation if I have to do it myself.