I have had exactly the same experience as Adrian and would definitely not give it 1 star if I didn’t have to. I had almost a copycat story to tell where I tried to cancel immediately and was told it was in transit blah blah blah then I chanced upon the Morning Live advert and since then things have started to kickoff. I would love to get hold of Michael one of the other reviewers who submitted a request to the Advertising Standards agency for an investigation but not sure how we can contact other reviewers perhaps we should form a group🤣
AM
Adrian M.
Avoid at all costs!
I would give a zero star rating if I could.
After seeing an ad on Google front page suggesting this had been featured on BBC Morning Live, I watched the attached video and ordered a 6 month supply at a cost of over £250.
On receiving the order confirmation, I noticed that, in addition to my street address they had put a ‘9’ after my name.
I immediately emailed them to advise of ten error.
Within minutes, I started getting numerous emails offering to upgrade my order and became very suspicious. As a result, I emailed them, less than half an hour free placing the order to cancel it.
I received acknowledgements from Digistore who would be seemingly shipping the order advising they had forwarded the request to Neuvelys with 48 hour reply requested. I had also received several other emails from Neuvelys welcoming me to the brand and advising that if I had any questions/issues, to contact them. I responded to these also.
After a couple of days, I started getting tracking emails advising my order has been shipped - with the incorrect address!
I contacted Digistore again, again they forwarded the request to Neuvelys but, again, received no reply.
I eventually got a response done Digistore and in the absence of any contact from Neuvelys, they agreed to refund my money and suggested I refuse delivery when attempted.
The next day, Ihad further email from Digistore advising they had shipped the order!!!
The package ha been received this morning. The address is stated as my name, number 9 and postcode. The street address on the order confirmation has been omitted completely. I have refused delivery.
I cannot start to explain the stress and frustration this has caused.
It is clearly a scam and I would strongly advise anyone contemplating ordering to think again
JS
jon S.
Evil Scam
The product is a total scam. The company is new and purely exists to steal a significant amount of desperate people's money. Shameful and evil .
MD
Mr Dave S.
Doesn't work
Doesn't work. Bought in good faith, tried them for the time recommended. Contacted the company for the refund.
Now found out due the customs it will be £80+ to send them back
I have sent many emails to finally get a returns address in the Netherlands
DG
Dan G.
Jag vet inte vad jag ska tro
Jag vet inte vad jag ska tro. I en annons som en dr Richard Hawthorne håller på och övertygar en om att tinnitus går att bota med hans kapslar så blir man helt övertygad. Beställer och dagen efter så heter han dr Thomas Mayer magspecialist som säljer ett kosttillskott för att läka magslemhinnan. Ingen av dessa läkar namn finns på Google med hans utseende. Så kommer ett mail om att det är viktigt att fortsätta äta tinnitus kapslarna i 9 månader minst för att flimmerhåren i öronen ska läka ordentligt. Medan det i "annonsen" sägs ge effekt redan efter en kort tid. Jag tror nu att båda dessa annonser är bluff! Så var försiktiga!!!