neutypechic.comReviews of neutypechic.com

Placed my order over a month ago and still hasn’t been shipped

I am opening my first Business and I ordered mirrors from them and I realize the mirrors I ordered were too small so I wanted to exchange for the bigger size mirror and customer service answer the phone and said they will resolve my issue and call me back they never called me back I wrote several emails I called several times. I then called from one of my clients phone numbers and they answered the phone and says she’ll issue a return label, I also asked the woman if it was a cell phone and she said no then at the end of the call she said please reach out to this number it’s a cell phone she just lies back-and-forth do not trust this place. And after that call still never answer my calls this place is a huge scam do not shop with them at all so disappointing 2k down the drain and all I wanted was to exchange mirrors didn’t even want my money back smh

I received my mirror last Tuesday and it was completely shattered. I followed the instructions listed on their website and reached out with all the requested pics and information and still have not heard back. I called the number listed and it goes to a voicemail (sounds sketchy) and I have emailed multiple times. I have been very patient but I am starting to feel like I have gotten scammed! I was so torn trying to decide if I should order from Wayfair or this company and decided to support this company instead and it is extremely frustrating to not hear back regarding damaged merchandise received. If you are trying to decide if you should purchase…DON’T! Very bad customer service, I would not recommend at all.

My oversized mirror was completely shattered upon opening the box. The box was slightly damaged, but the packing should have been done much better to prevent breaking. So so disappointing & customer service has been a pain to get in contact with. Seems as though the phone number listed is ringing directly to someone’s cellphone bc I can leave a voicemail (strange). I’m currently waiting on the company to respond to my email about hopefully replacing it.

Received an email that my mirror was delivered and when i arrived home....no mirror. I contacted customer service and havent received a call back.

Almost a month, and still no product, AND MOST IMPORTANTLY, no communication as to when I will, or if I will receive the product. So to request a review is quite brazen.

Terrible experience. I received my mirror broken which I understand was a shipping issue and I tried contacting the email the company provided me with. It’s been a whole week now since I’ve received the broken mirror and contacted the company and have heard nothing back. I definitely feel I’ve got scammed. Also the mirror was shattered completely so I couldn’t even open the box all the way. I would’ve really liked to send this one back and re-receive another one but honestly the box came all beat up so I doubt it would even be a different outcome.

This mirror is not the advertised size!