Consumer
My first week of using Neurosym....
Last week I wrote a negative review as sessions were prematurely terminating and device switching itself off. However, Parasym did reach out to me as promised on Trustpilot. They immediately offered a full refund + suggested a hardware reset, which so far has worked. They followed up with a personal call yesterday + listened to feedback on the order journey and device. I see this as a very positive response to critique. Obviously it's too early to say whether the device is helping my condition (CNSS, Tinnitus) but I have noticed improved sleep & HRV scores since I started using Neurosym and that is encouraging. I will update here in a month or so.



