NeuronicReviews of neuronic.online

Response from NeuronicAug 28, 2026

Hi Meme! Thank you for your honest feedback. We're sorry to hear the device hasn't felt effective yet, and we completely understand the fit frustration with a larger head size. A couple of quick tips that may help: you can remove the foam padding inside the helmet to create more room, and if needed, removing the grey adjuster entirely can open it up even further. We'd love the chance to chat with you about your experience and usage. Please reach out to us at [email protected], and our team would be happy to help!

Response from NeuronicJul 22, 2026

Thank you for the feedback in addition to the review you left at the end of the feedback survey from the masterclass itself. It's very useful for improving the course! On the request for more depth on Neuronic-specific topics such as protocol use and devices - we have to keep the masterclass content at a certain level that removes anything deemed as "promotional material" in order to remain CE-credit eligible, so we're limited in how far we can go into Neuronic-specific topics in that setting. That said, this is exactly what the one-on-one consultation with a clinical integration specialist is for, they'll walk you through dosing, protocols, and how to apply everything in your practice. Feel free to reach out to [email protected] if that's something you're interested in. Thanks again for taking the time to share this!

Response from NeuronicMay 13, 2026

Hi Carol, thank you for your feedback! We're sorry to hear about the battery issue and that you had trouble reaching us. We always want to make sure our customers feel supported. Once we saw your review, we reached out right away and sent you a replacement battery. We hope this resolves the issue and that you're back to enjoying your device! Please don't hesitate to reach out to us directly at [email protected] anytime. We're always happy to help!

Response from NeuronicJan 26, 2026

Thank you for sharing your feedback, John. We’re sorry to hear about the condition the helmet arrived in and the inconvenience with the fitting pads — we understand how frustrating that would be. Replacement pads have been sent and should already be with you, and we hope this helps improve both comfort and fit. If you’re still experiencing any issues, please reach out to us at [email protected], and we’ll be happy to assist further.

Response from NeuronicJan 26, 2026

Hi Maritza, thanks for leaving a review on Neuronic. We're sorry the device took so long to get to you in Mexico, but we're glad it arrived. We are happy to let you know that the warranty will start from the date it arrived to you and not from the date of purchase! We hope you've been finding benefit in using the device. If we can help with anything, please do let us know.

Response from NeuronicJan 26, 2026

Thank you for sharing your experience, Edward. We understand how challenging and personal this journey can be. Our team has been in touch to review usage and help adjust the approach, and we’re glad we were able to connect with you directly. Please don’t hesitate to reach out again if you have further questions or need additional support — we’re here to help.