Robin B.
Abysmal Customer Service
Update: after not hearing from them I did a chargeback. Well that got their attention. They contacted me several times and have continued to contact me asking to have the company reverse that etc. I did, but the company won’t reverse the charge back so they’re on the hook. that said I do want to believe in this company because I think they offer some cool products, although they are a little misleading and shady on some of them. I was just looking at their NMN again, and they state their product is third-party tested; however their COA does not indicate what third-party lab tested the authenticity and the accuracy of the product. All it says is that the results were evaluated by somebody from Neurogan health and then another section that they use contracted third-party labs. But no name. Why wouldn’t you be transparent? so all in all I have to say don’t go with this company they’re because they are not transparent, Their customer service sucks and you really don’t know what you’re getting from them. Original Review: Bought a few products from them a few weeks ago and I’m having a problem with one of them. I’ve emailed them twice *crickets*. clearly not a company that backs up its products or cares about its customers. They just want to sell. Will not purchase from them again and most definitely do not recommend them.
Response from NeuroganOct 13, 2025
Hi Robin, we’re very sorry to hear about your experience. We aim to be as transparent as possible and are happy to provide all documentation that supports our COAs and testing process. Please email me directly at [email protected] or [email protected] — we’d like to personally go through this with you. I’m not sure who on our end has restricted the chargeback, but we’re more than willing to work it out and make things right.



