NetSuiteReviews of netsuite.com

Don’t touch it. Not if you want your business to survive. I worked for a small UK based firm and we used an old software that yes was getting old and tempremental and the company was ambitious (more than its wallet would allow) and a company like netsuite sweeping in with fancy ideas and “we can do this and we can track products from source to out the door” sounds great but maaaaaan don’t believe then because they cause massive problems. First is the cost £100,000 and for that you get precious little. They claimed to be building Netsuite specifically to the companies needs but pushed it back so many times because it was never for purpose. They never gave proper training to any staff just you tube videos and when I complained bitterly about this the management of Oracle tried facing me off about it in a suprise meeting (I was on teams with their developers and the Director just joined) and I wouldn’t back down. They launched the software a year over due and it wasn’t fit for purpose and the data they entered and had lifted from our original software package had all been entered wrong. Credits were down as invoices. Figures were wrong. No one had the correct permissions and the roles on the software didn’t fit the job role. It was a mess. Oracle blamed Proton but we gave them access to the software, all the facts and figures and a clear point to move from one to the other. I got the banking to finally balance after 3 months of unpaid overtime trying to sort out their mess only for them to coming in using a back door they had built in and undo the work. I raised complaint after complaint to my Management at Proton and red flags as payment systems weren’t set up properly. It was supposed to draw the statement off the mark everyday and then I check the postings off that it did automatically and it never worked. Never. And worse the developers would come in and change user settings removing permissions with out telling you. The money Proton sunk in and the ensuing mess a netsuite created meant we couldn’t right it. We couldn’t track things or keep track of invoicing as things just disappeared or their developers cancelled off with no explanation. Not been able to run supplier payments and it not drawing all the information through properly made the system unreliable and Feo what I hear it was the same for the stock side. When you raised complaints you were told it was your lack of understanding of the system and training (what training!) I even took their guides home on a night and spent hours listening and reading. This system doesn’t work and should not be touched with a 10 ft pole. Use sage it’s simpler but at least it won’t bankrupt the company you work for. They preyed on an over ambitious small company, took the money and left the staff redundant. It’s a cautionary tail.

If you like a UI designed from the 1980s, powered by two mice on a wheel, and an OS that forces you to open more windows than you thought humanly possible, netsuite is the one for you. If you don't, then find a modern digital SAAS company that moves with the decades....

There are several problems with Netsuite from an IT perspective. First of all, they're difficult to integrate with. Their API throws more errors than any other API I've ever dealt with, and the errors are extremely useless. They'll say things like "Invalid Entity ID" and it turns out that the issue has nothing to do with entities at all. The API also often throws random 500 errors and authentication errors fairly frequently that our ETL tools have to contend with. The API functions do allow you to submit multiple records at once, however if a single record errors in the batch, it doesn't tell you which one errored, making batch functionality all but useless. The API typically only pulls back a single record at a time, so we also use their SuiteAnalyticsConnect tool for read-only database communication to get our data out in bulk, and it also throws lots of random errors, but not as frequently as the API. The database connection is also extremely sparse on documentation, and I have spent many, many days worth of development time scratching my head, looking for the right table and right column that I need. It seems like between the database and API connections, there is a new error message that we've never encountered before at least once a month, even on old integrations that were written 5+ years ago. The system is very customizable, however you have to have netsuite experts that know what they're doing to really do anything correctly. A novice user creating columns with the wrong data types or using bad structure can really mess up your business and hamper your efforts to customize the system, especially if your business starts using the bad structure, it becomes a monumental effort several years later to correct such issues. SuiteScripting is a nightmare... I took their suitescript bootcamp course several years ago, and it was such a clumsy language... the function names make no sense, and there is are no useful IDE packages that help you write in their strange, custom javascript-ish language, and lots of gotcha's when it comes to reading and writing to header vs line level records. We have hired many different consulting firms over the years also to create scripts for us, and they have made a nice, fat, rat's nest of scripts in the environment that nobody understands or dares to touch that slow down every record commit and page load. SuiteScript coders demand top dollar for pay, and so do Netsuite Admins that know what they're doing, on top of the system itself just being expensive for licensing in general. Our company ends up writing a lot of ansilary systems outside of netsuite that do the same jobs as netsuite (but faster and in comprehensible programming languages) and then feed data into Netsuite for accounting to review. We paid for the advanced support packages over the years... they get back to us in 2 weeks now instead of 1 month, and it's always indian coders and system admins that end up helping us (or in some cases, not helping us) and they can be difficult to understand. Overall, I'd say it's a terrible product from an IT perspective. If you have other choices, look harder at them.

Absolutely find another way. Do not trust them. We are locked into a contract and have spent so much with them. We’re about 1 year into a 3 year agreement of which has been one of the most costly endeavors, but it didn’t stop at the negotiated price, then add shipping software that they conveniently leave out, then add some astronomically high merchant e because the software conveniently doesn’t do that, plus add something else and then realize that you’re captured as a client with an extremely costly exit if you want to. I cannot say this strongly enough, find a different way. If I can save one person the absolute headache and possible bankruptcy because of these monsters, I hope it’s you.

It's just awful...I wouldn't even call it software!

Absolute garbage. New owners brought this on board; it is tricky to use and even more difficult to understand; and don't even look at the help section; it is non existant. Reports are poor; navigating around the software is impossible. Reconciling the bank is a nightmare. Have to keep flicking from one permission to another just to do a basic job; slowed me down 50%; as a result work will not get done. Shocking.

I have used this product in the past, and generally believe it is acceptably functional. This is why I chose it for my small business. However, the scoping and "hard-sell" approach they used was misleading (arguably deceptive). They were unable to provide a live demo environment due to systems issues, but then pushed the office administrator into making a quick decision to receive discounted pricing. The onboarding was disjointed, and most of our concerns during the scoping were not shared with the onboarding team. Netsuite began billing a full 45 days before reaching out to begin the process. 6 months later, we had hit several roadblocks that the Netsuite team eventually said would require additional "partners" to solve - the specific partners we stated during onboarding that we do NOT want to use. When the senior account person walked through our reasons for wanting to abandon the product, he said very clearly that he doesn't blame us for the decision... "this product is not going to work for you". Overall horrible experience. NOT for small business, and no apparent integrity from the company.

Product is trash, service is trash. We are paying hundreds of thousands for their product and premium support. We had simple software issues that were broken. It's delayed our implementation for months. Premium support is unresponsive for 45+ days. The sales team acts like they care but no one in support cares.