NetSuiteReviews of netsuite.com

Was with NetSuite for many many years. After asking for an extension on payments one year when our founder and boss passed away, they refused and basically held years of data at ransom saying it will get deleted eventually if we don't pay - THEY WILL hold your company at ransom and keep charging you more. Very dishonest company, they will lie and onboard you, then start charging you for every click you make with the program - STAY AWAY

Extremely rude customer service. Gave me the runaround for 30 minutes, wouldn't connect me to a rep who would give me pricing, and when I finally told him my average buisness revenue, the rep goes "you're not a good fit." When I asked WHY, he said that the starting price was over $1,000 for the services. After thirty minutes of asking for prices, he finally told me only when he realized my buisness was too small. Wasted so much time. Plus, after finding out what my buisness made, he was blatantly rude in chat. Short answers, no politeness, and cut off the conversation without finishing it.

NetSuite is a challenging system which is very expensive compared to equal competitors. Have had many challenging points in set-up and getting good support but recently they removed the negotiated % discount that was present at start of contract. This was because we weren't growing the use/costs. They are now twice as expensive as other systems. Avoid, not trustworthy

Never encountered such a useless platform in my life. It can't even cope with as few as two concurrent connections. Utterly hopeless for a regional business with a couple dozen retail outlets.

Platform developed in 90's and they are trying to introduce AI features? Why don't you bring your software up to the year 2020 at least first. Unintuitive, bulky and slow.

We’ve paid Oracle NetSuite tens of thousands of euros annually, and yet when we urgently needed clarity on license status, faulty plugins, or disappearing data, support was non-existent. No working phone numbers in our country, no visible expiration info in the admin panel, and no way to reach an account manager. Even our finance department’s repeated emails were ignored. We can’t open support cases. We can’t find a contact person. And we have no idea when access will be shut off. Call 5 different phone numbers and part of them don't exists, another part kicks you out of the queue and call back requests are left for what it is. NetSuite's support model is designed for enterprise bureaucracies, not real-world users who need answers fast. This WILL cost you precious time and effort. If you value transparency, accountability, or even basic customer service — look elsewhere. This framework needs to disappear.

DO NOT SIGN UP. DO NOT. Netsuite is an accounting system; overpriced and masquerading as a CRM/usable system. I have been stuck on netsuite for about 13 years...it was ok back in the data for $15,000. Over time, migrated our websites off to shopify - thank the lord. Our email marketing to better system...all that is left is an overpriced accounting system. I'm finally making a move after many years of planning/analyzing as a small 3.5 million dollar business. Netsuite is the worst user interface/system you could possibly design. The Oracle database on backend is powerful and only positive....however, it has memory clearing/caching problems. (won't update/delete an address or name from a ship to, etc). The worst part is there is NEVER a good default config for anything. You are just left with this enterprise level CLUSTERF of things to configure. Transaction templates that don't autoformat, fields that are too small. You need a consultant for 90% of what you do and I have master's in IT. Thanks the LORD for chatGPT to ask for instructions, scripts and processes. It ALMOST makes you able to update what would just be a few clicks in any Zoho system. The renewal process is worse than a used car salesman. Your NORMAL price would be $250,000 but we gave you a 70% discount to bring it down to the price of $40,000. They are 100% contentious, raise prices every year like it's TX property tax. Provide no useful feature or updates. The email system and DKIM is clunky and spammy at best. We only have 3 users. Moving to Zoho and never looking back. Netsuite potential users. Just don't. Don't. Don't. I look forward to netsuite closing it's doors/shuttered by Oracle...or you better re-code it from scratch. Their LATEST "offer" was $45,000 with minimum 2 year contract! hahaha

The truth? Yeah it’s like everyone says - Net Suite customer service was terrible from day one. And the Oracle software is old fashioned and clumsy. Oracle sales totally lie to prospective customers and promise easy to use and modern, which it’s NOT, obviously. After 7months of wasting our staffs time system is not even functional. We contacted a lawyer to file for damages, but decided it’s just not worth wasting our time or resources. Just move on, and for sure Oracle and Net Suite will go out of business soon anyway. That will of course be great for all the potential victims they have not targeted yet.