NetlifyReviews of netlify.com

Randomly suspended my account for no reason after I've been trying to launch my agency's website. Support is just ghosting me & didn't even comment on the issue for days. Shouldn't have trusted the recommendation here - what a waste of time.

Horrible site, I was wrongfully suspended and they didn't even bother to send me an email informing me of this. It could have been ages before I found out about this as I don't check my site regularly. Don't bother using this for hosting if you're site critically needs to remain available.

Netlify made my work disappear and still deducted the credits associated with it. I lost valuable time, received nothing in return, and got no response from support despite contacting them by email. A platform that cannot protect users’ work and does not respond when problems occur should not be trusted with important projects. Extremely disappointing experience. I would not recommend Netlify based on the lack of reliability and customer support.

They have a huge problem with DNS records. Any other hosting company it's quick and easy to add an A, CNAME, or MX record but they took a simple critical thing and made it complicated and nearly impossible to configure if your domain is registered by a third party which is often. They give you alternatives, such as configuring external, but nothing works. Their documentation is either outdated or flawed because it instructs interface navigation that is incorrect or no longer exists. The worst part about it is their support. There is no way to escalate a support ticket. If you have an outage you are screwed. I do not recommend this for businesses as it will affect your revenue from long outages.

Customer support is non-existent. They've been holding my domain hostage for weeks now and refuse to transfer it out. Will not be using Netlify ever again, and it's quite clear it's a poorly run company. Steer clear.

In my experience, Netlify and what appeared to be an AI Runner Services assistance service resulted in unexpected recurring charges. I found it difficult to remove my payment method, and I was frustrated by inadequate customer support. Despite attempts to resolve the issue through support channels, I was unable to get a satisfactory outcome. There was no option to remove payment methods. The cancellation process does not provide an email or text confirmation, and the support team completely ghosted me. The experience left me feeling that the service was not transparent enough about ongoing charges and account management. The entire situation caused me a lot of stress, especially dealing with the cancellation process and credit card disputes. I felt it was important to share this warning so people can make an informed decision before providing their payment information.

Paying for an account that in theory has Priority Email Support. Support email address is not easy to find and after 4 days I still didn’t receive a single response.

I ran 49 sites on Netlify across a few ventures. Looked fine on the surface. Then the bills started and the support tickets stacked up. The platform auto-deploys burned through 3,000 build credits in three days. No one was even visiting the site. No alert, no throttle, no refund offered. The dashboard makes it look like everything is free until the meter quietly runs you over. Filed a ticket. Seven business days to get a reply. The reply was a copy-paste link to a help article that did not address the question. Filed another. Same wait, same template response, different agent. Three rounds in, still no resolution. For a small operator this is the worst combination: opaque pricing, runaway billing, and a support queue that punishes you for asking for help. The fixes are in their hands, not yours. I moved everything off. The replacement is free, faster, and answers support in under a day. Do not recommend. Look at Cloudflare Pages or Vercel before you sign up.