Ann O.
Was sent the wrong item
Was sent the wrong item. It is time consuming and annoying to try and get a refund or exchange. It's been well over a week and I have neither a replacement order nor even a ticket to return the item. Given the low cost of the item, they shouldn't have me waste my time finding somewhere to drop it off.
Response from Net32Feb 6, 2023
Hello and thank you for taking the time to leave a review and for sharing your experience with us! We are sorry to hear that you had a less than satisfactory experience with our service. We have been informed that a replacement order has been sent to you. Our customer loyalty team will be in touch with you to make sure the replacement meets your expectations. We value your feedback and would appreciate the opportunity to make it right!