nestpick Reviews | Read Customer Reviews of nestpick.com

nestpick Reviews | Read Customer Reviews of nestpick.com

nestpick reviews

105 approved reviews, newest moderated first

Tony S.
Feb 25, 2017
Bait and switch
All listing are "click bait". They only want to charge credit cards and steal small fees as money for nothing. They are happy just to get your credit card details and sell YOUR data down the road.
Response from nestpickJul 31, 2017
Hi Tony, we are very sorry to hear that you have had a bad experience with our booking system. You may be referring to our old business model - in order to make a booking, it was necessary to provide credit card details and a deposit, to show sincere interest in the property. It may be the case that the landlord decided not to accept your request, in which case the deposit would have been returned to you in a few days. We are sorry for the delay. With our new business model we are now offering listings from our trusted partner sites, no need to leave your credit card details. We hope that this answered your question and please feel free to reach out to us in case we could help with anything else. Thanks, your nestpick team
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Ja21101989
Jan 20, 2017
A scam
All the promises of this company are lies - always avoid it. They never verify the properties even if they have the verified watermark (actually if you carefully read the fine print they themselves admit it). They do not verify or hold themselves responsible to information provided by the landlords etc. Nestpick is basically just Craigslist that lets you pay for contacting other people. Moreover if you will look at some of their 5star Facebook reviews you will see that they are from their own employees which is seriously low.
Response from nestpickJul 28, 2017
Hi Ja, thanks for your message. We are sorry to hear your feedback but appreciate your honesty. We have recently changed our business model and you may have been trying to book on our old platform - we are now offering listings from our trusted partner sites. Please feel free to reach to us again in case there is anything we can do to help you. Thanks, the nestpick team
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William R.
Nov 24, 2016
Is this a Ponzi scheme?
None of their telephone lines work! One of them, the UK line, went to some random bloke who didn't have a clue what I was talking about and barely spoke English and no one EVER responds to emails!!!
Response from nestpickJul 28, 2017
Hi William, thanks for your message. We are sorry to hear about your poor experience with our customer service. We have now changed business model and have a new customer service number and would like to improve your experience! Please feel free to get in touch if we can help you with anything. Many thanks, the nestpick team
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Fort
Jul 7, 2016
Tres mauvais
Mon appartement est comme sur les photos sauf que nestpick ma demander 650 euros pour les reverser ensuite a mon proprietaire ce qui devait etre la caution mais rien de tout cela a etait fait je ne sais toujours pas ou sont mes 650 euro ?
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Laïssa E.
May 25, 2016
Horrible!
Tout d'abord un faux professionnalisme vite expédié. J'en ai eu 4 différents. A chaque fois que je réservais il y avait un problème différent, le conseiller me disait que le propriétaire était d'accord je payais puis quelques temps après ils annulaient puis il fallait recommencer. Il y en a un qui n'arrêtait pas de m'envoyer comme suggestion des appartements pas disponibles à mes dates, il faut le faire quand même. Quant à la dernière je l'ai entendu une fois puis rien ensuite. Je ne conseillerais pas ce " truc" à qui que ce soit rien à voir avec airbnb avec lequel on fait par erreur le rapprochement
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Ivo Angel C.
Apr 10, 2016
Sneaky fees
If you are looking for a honest company that cares about their service then look for another website. If for some reason you decide to request a booking and you have made a mistake with the booking, they have a nice and sneaky way of taking 50% of a service fee by literally doing no work at all. Other websites give options to book and you may send a request without charging you a fee regardless if you change your mind or not. Dishonest website. There are better websites that don't charge a large amount of money to simply request a property. There are other reviews which seem positive. However, that is because those customers didn't have to change their booking request. In life people have to make tough decisions and changes. A honest company wouldn't charge you because a change in plans. If you do have a change of plans, be prepared to have to lose several hundreds.
Response from nestpickJul 28, 2017
Hi Ivo, thanks for your message. We understand your concerns and are sorry to hear that you have had a bad experience with the service fee. We would like to inform you that we have recently changed our business model and no fees are charged on our website. Please feel free to reach back to us if we can do anything else to help you with your next flat hunt! Thanks, your nestpick team
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Mohamed R.
Mar 25, 2016
worse customer service.
The service sucks and their customer service is the worse.
Response from nestpickJul 28, 2017
Hi Mohamed, thanks for your message. We are sorry to hear you have had a bad experience with our customer service, we pride ourselves with taking into account every customer feedback and request. We would like to improve your experience and would be happy to hear from you if there is anything we can do to help, we have a new business model now and a customer service that we are sure will satisfy your expectations. Many thanks, the nestpick team
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Luis
Jan 23, 2016
Bad experience. Not trustworthy.
They don't visit + verify the properties. Photos are fake and take too long to reply.
Response from nestpickJan 25, 2016
Hi Luis, thanks for your comment. We'd like to get in touch with you to improve your experience. Do you have a booking number? Not doing in-person flat viewings is part of nestpick's normal process. We believe that by removing them we can create a more effective and seamless rental experience. Currently around 60% of nestpick's offer are verified properties and our goal is to be at 100% by the end of this year. Even thought some of the pictures on unverified nest may look amateur, you are risk-free thanks to our payment verification process. Please do let us know if we can do anything else to assist you. All the best, Gabriel.
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