Mara P.
The entire process was confusing from…
The entire process was confusing from the beginning, not enough information provided on the site for whom to contact (ie.landlord/ onsite contact, cancellation policy), issues trying to process our credit card to reserve the unit. There were multiple requests back and forth to confirm information. The landlord was very nice to accept our reservation as we had a cat and there was a no pet disclosure. Thank you! The apartment looked like the pictures, although was not clean when we arrived after a very long trip. Onsite staff should have taken care of this. I know that Netpick is not solely responsible for our very disappointing stay, as multiple parties are involved in such a booking.
Response from nestpickSep 14, 2021
Hi Mara, Thank you for your feedback and we are sorry to hear about your experience. While we don't directly manage the properties listed, we would like to know more information so we can ensure the accommodation provider is reviewed. Please email [email protected] to discuss further. Thank you, Nestpick.com Team