Nestor LiquorReviews of nestorliquor.com

Was not notified that it didn’t ship until a month after I ordered it

Avoid buying from them and their predatory return polices I was a long time customer buying many thousands of dollars in bourbon from this company for years. yesterday I purchased a bottle of bourbon and immediately realized I had already purchased this same bottle a few months ago. Withing in minutes of realizing my error I reached out to Nestor and asked to cancel the order. They charged me a 10% fee to cancel the order. I will never purchase another item for this store and cancelled another order from them that I had placed earlier in the day. there are many customer friendly stores that have much better customer service than Nestors.

I wasn’t able to sign for the package when it was being delivered because I was working during those hours…it was then returned and I wasn’t even reimbursed!!…I understand not being reimbursed for the delivery fee, but not for the bottle I did not receive. I will NEVER order from Nestor Liquor again.

Placed an order earlier this week for an item with a 1k price tag, wanted to reorder at same price and it went up $200 in a couple of days, asked if I could get a price match, they sent a $15 off coupon. No thanks. Then had an issue when on the website revisiting the same product and trying a coupon code and while putting in a code, the system automatically placed an order before I even finished putting in the code, emailed a cancelation request and was told 10% fee to cancel order (sent the email within 1 minute of issue). Now I'm getting hit with an approximate $105 cancel fee, was told to expect an email about refund minus the cancel fee, then I receive an email that it is shipping! You can't make this up! Their website appears to have an issue and I am paying the price literally. So now I don't know if my order was cancelled and will get a refund minus a BS $105 charge or I will be getting price gouged an extra $200 for something I no longer want. I shall take my business elsewhere, I work way too hard to get ripped off and aggravated like this. Oh, and it just got better, while sending this review I received a reply that now that a label was printed they want to charge a 25% restocking fee, so now they want to charge me $250 to restock AND $105 cancellation fee on a 1k order!!?? See the AI Reply below that I just received: Thanks for sending this over. I can see the email you received at 9:06 AM saying your order would be canceled and a credit would be issued, but you also received a “shipped” notification. Since your order is already tied to a fulfillment, I’m going to loop in a teammate to review what happened with the cancelation and the refund/credit for order #200949. One important note: all sales are final. If any refund/credit is issued for a shipped order, a 25% restocking fee may apply, and shipping fees are non-refundable once a shipping label is created. A human teammate will take a closer look and follow up with you with the correct next step. Nestor Liquor AI Assistant

Good prices, but took a week to ship.

I never received the package.

Placed a preorder. Was wanting to speak to a representative about my order and possibly adding to my order. Numerous emails and phone calls with no response. Likely won't order ever again from this company.

I placed an order on their website. It was shipped and received in a timely manner. However, it was not as described or pictured on their website. I made several calls over the next several days. They never answered the phone. I left a message each time but they never called me back. I left many messages on their website too. I received one automated message saying they would get back to me. They never did. There was nothing positive about dealing with them. I'm out money and received much aggravation. I have them on my banned list of businesses to never do business with again.