NEROReviews of nerodrinks.com

On a visit to London we called in at Earl’s Court Nero with my guide dog, sadly I was offered no assistance to carry a cup and saucer to find a table or seat. Very disappointed. Not a acceptable place to use

Visit today at the shop in Ringwood hampshire. 3 young lads running it and they were professional and polite. Nothing to much trouble. Great coffee and had a chicken grain salad which was lovely. Well done

I love Neil Harrison and Nero is really good

I think the service in Kings Lynn neros is excellent so polite very helpful (lara) bring me my coffee to me as I have a broken collar bone would like to say thank you so much and your coffee is the best I've tasted and trust I had lots of coffee.

Called into your branch in the centre of Lincoln city .you keep hiking the cost of your coffee up ,fair enough I can coupe with that …what I can not coupe with is toilets stinking of urine ,urine all around the floor of the toilet ,no toilet paper ,tap not working properly only dribbling out when turned on full ,no soap in the dispenser and the hand dryer is faulty …thee only advice my father gave me was judge a pub by its toilets .ie if they was clean the kitchen will be clean .i also had to ask a member of staff to clean our table as it was filthy .mentioned this to a mature lady who told me she’ll sort it .it never happened it’s a health issue.who ever cleans the toilets wants retraining or there p45 .disgraceful.im 70 disabled and will not be going there again

My usual Neros closed on Fort kinnaird so I came to one in Newington, Edinburgh. The barista got frustrated with my order of an Americano in a flat white cup and turned his back and said JESUS CHRIST. DIsgraceful customer service

Nero's restaurant staff customer service in particular Skipton, North Yorkshire -5 Star service. Nero UK management Customer Services 1 Star - very poor. I have contacted Nero's management on numerous occasions regarding non-staff issues over the past two years without receiving a single response - very, very disappointing and very unprofessional. Does Nero's management actually care about their customers? From my experience trying to contact them via customer feedback, definitely a NO! There are lots of well known and independent coffee houses out there Nero's - take care of your loyal customers otherwise they will take their business elsewhere.

I always go to Nero in Harrow the staff are super friendly, kind, and welcoming! They already know my usual coffee, which makes every visit feel special. Love coming here, such a nice vibe!