Dave S.
Order #NS260709683962 David Schlau
Order #NS260709683962 David Schlau Customer Service -10, relief in solving a problem -10. I approved the final rendition of the sign -10 for me with out the verbage. My fault. On the final finished product they left off. The were unable to add the phrase "DON"T PRESS THE BUTTON" However they did offer to remake the sign for $280 that cost me $231 originally a month ago? When I get the bill it says on the cover letter from "this piece of text is to tiny for light up and can only be printed onto the acrylic backboard". Based on that comment I believe they chose to not add for the same reason DONT PRESS THE BUTTON to the sign and hoped I would not miss it and did! I think if I talked to the factory and not their contracted customer service I could get some satisfaction. But in the mean time customer service is only an extension of the factory......And customer service SUCKS as read in previous COMMENT CARDS/REVIEWS on line. I have included my email address at the top of this if you want to share your experience.