Amy
When ever I reach out to Neon Support
When ever I reach out to Neon Support - I get such great help
Response from Neon OneSep 8, 2026
We're so glad to hear this! Thanks for the positive note.

Neon One is the nonprofit relationship management platform designed to help small and midsize nonprofits build the personal connections that fuel their missions and drive growth. By centralizing all data and tools, Neon One gives teams a true 360° view of every donor, volunteer, and member, replacing fragmented spreadsheets with meaningful insights. The platform simplifies growth by automating personalized communications and routine tasks, ensuring every supporter feels valued while saving staff precious time. The impact is clear: organizations using Neon One see an average 33% increase in donations within the first year. Neon One is built to grow alongside each organization as its community expands. Unlike other nonprofit CRMs that increase costs based on record counts, Neon One offers a fair pricing model based on a nonprofit’s annual revenue. This ensures that growing organizations are never penalized for expanding their supporter lists or increasing their outreach. By aligning costs with financial capacity, Neon One remains a sustainable, long-term partner for nonprofits dedicated to increasing their social impact and donor loyalty. Neon One provides industry-leading support, with free live chat, email and phone support being included for all customers.
Neon One (neonone.com) has 68 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Amy
When ever I reach out to Neon Support - I get such great help
Response from Neon OneSep 8, 2026
We're so glad to hear this! Thanks for the positive note.
Charlotte
I did receive an answer to my question in a timely fashion
Response from Neon OneAug 18, 2026
We're so glad that our team was able to support you!
Susan B.
Neon One support is very prompt, professional and knowledgeable. It is a pleasure to have such an efficient and able partner.
Response from Neon OneAug 18, 2026
Thank you so much for your kind words. We're so grateful for your partnership!
Mike
I was given clear and concise instruction, very quickly I might add, that solved my problem and allowed me to accomplish my mission
Response from Neon OneAug 14, 2026
Thanks so much for your feedback! We're so glad to hear that you received fast and effective support from our team.
Jessica
Their updates are useful and their staff is fantastic!
Response from Neon OneAug 13, 2026
Thanks so much for your kind words! We're glad you've found our updates useful and our staff great to work with.
Kim
The system is user-friendly. When we need help on processes, customer service is pretty quick and friendly. Our account manager checks in regularly and has provided direction to training, whenever necessary.
Response from Neon OneAug 13, 2026
Thanks so much for your feedback. We're so glad to hear that our platform and staff are meeting the mark for you!
Nanette A.
iit covered a lot in a short time. We may need another video but it got me started. Thank you.
Response from Neon OneAug 7, 2026
Thank you so much for your feedback! We're so glad that you were able to help that you needed to get started.
Anita
Very responsive team when questions are submitted. Someone is really using resources to help the non-profit world. Kudos!!!
Response from Neon OneJul 24, 2026
Thank you so much for your kind words!