neonondemand.comReviews of neonondemand.com

Cool lighting options, what arrived was good quality, and their team members are relatively quick to respond.

I had the most frustrating experience with this company. I made payment and finalised my design for my signage on the 11th of July 2024, with the owner of the business Vinnie promising that it will be ready and delivered within 7-9 days. This did not happen, it took 11 days for the order to be sent out for delivery and it was being sent from CHINA to the UK! This was a birthday gift so the delivery timeline was very important to me. I constantly had to chase Vinnie for updates with regards to my package when his failed to deliver within the timeline he gave. He was in no way apologetic and even lied that the package had been sent when it infact had not been sent (when I tracked the package I found this out). I found out the package was being sent and made in China. The delivery was also a mess because for reasons unknown to me DHL would not deliver. What made this worse was that Vinnie used his number instead of mine for the deliver even after I requested for my number to be used so I could easily track, amend the delivery and get text updates. After paying a cost that covered delivery, I had to travel for over two hours to get my parcel yesterday. Through all of this, not once did Vinnie the business owner express empathy or apologise. This entire ordeal was absolute pain.

Excellent, quality product. Vinnie was very patient with the multiple design changes. Sent all the way to the philippines, well packaged. Thanks a lot!

Very quick replies and great communication. The product is amazing!

Vinnie was very attentive to every detail and incredibly helpful in the communications. The finished product looks even better than the concept, which had already impressed me!

So happy with my neon sign! They did an amazing job and it was delivered much faster than I expected.

The product was absolutely perfect and the service was truly amazing. Vinnie was extremely responsive; so helpful from the very beginning when I needed a quick quote and mockup, up until long after delivery when I was asking for even more. Based on how long I took to confirm details, I fear I was a frustrating client. But, despite my end being so slow, Vinnie's response time remained SO fast. We love our sign, and can't wait to have it on display in the office forever! Thank you so much,

Ordered a sign for our beer garden for our pub thru Vinnie, was easy to order and arrived really quick. Sign best quality, bright even in day light, waterproof and makes all the customers happy. 2 years warranty! Definitely recommend as tried other neon sign business and been disappointed! Great job!