Neo LuminusReviews of neoluminus.com

Response from Neo LuminusJun 21, 2026

Hi, We're very sorry to hear about your experience and understand your frustration. We take these concerns seriously and can assure you that Neo Luminus is a legitimate business whose served over 1500+ customers. We would like to investigate your order and help resolve the issue as quickly as possible. Please contact us at [email protected] with your order number so our team can review the shipment status and work towards a solution. Thank you for bringing this to our attention. Neo Luminus Team

Response from Neo LuminusJun 21, 2026

Hi Kristopher, We're very sorry to hear about your experience and understand your frustration. Delays and lack of communication are not the standard we aim to provide. We have recently implemented improvements to our fulfilment and customer support processes to ensure customers receive timely updates on their orders. If your issue has not yet been resolved, please contact us at [email protected] with your order details and we will be happy to investigate and assist. Thank you for your feedback. Neo Luminus Team

Response from Neo LuminusMar 16, 2026

Hi Mark, if you want to give us a 1 star review, that's fine, but please tell the truth. You purchased the product and requested a return which we accepted, we issued a full refund immediately and said we would email you a return label. After a while you called your bank and opened a dispute, even though you received a full refund, the reason for your refund was that you didn't receive a return label, so you received a full refund, + once again the full price of the order because the bank (regarding the chargeback) decided in your favor, and you still had the product, and after all that you decided to give us a 1 start review. We apologize if you were unhappy with our company, but please tell the truth because people will read this and think we are a scam, thank you.

Response from Neo LuminusMar 16, 2026

Hi, can you please remove this review as it has nothing to do with our company. You mentioned a scrub and a cream, but we are a red light therapy brand, we have nothing to do with beauty products. Also, we are not from London, we are an USA brand based in Wyoming. We don't know which company you bought from, but you have never bought anything from our website, thank you.

Response from Neo LuminusJan 27, 2026

Hello, can you please remove your review as our brand was founded in April 2025, your review is from 2024, we assume it was for another company, as we purchased this domain in April 2025. Thank you.

Response from Neo LuminusJan 27, 2026

Hello, can you please remove your review as our brand was founded in April 2025, your review is from 2024, we assume it was for another company, as we purchased this domain in April 2025. Thank you.